Customers Training

Market leaders understand that effective IT Governance is the single most important predictor of the value an organisation generates from IT. One way of cascading business goals to IT goals is to implement COBIT processes that can be built and measured as the basis for a solid governance framework. One of the goals of IT is "to acquire and maintain IT skills that respond to the IT strategy". This maps to the IT processes: P07 'Manage IT Human Resources' and A15 'Procure IT resources'.

The process of managing IT human resources satisfies the business requirement for IT of competent and motivated people to create and deliver IT services. Focusing on hiring and training personnel, motivating through clear career paths, assigning roles that correspond with skills, establishing a defined review process, creating position descriptions and ensuring awareness of dependency on individuals is achieved by:

and is measured by

Training should be provided on a regular basis to all employees based on the areas where employee expertise is lacking. This is particularly important for Information Systems (IS) professionals given the rapid rate of change of technology and products. Training not only assures more effective and efficient use of IS resources but also strengthens employees morale. Training must be provided when new hardware and/or software is being implemented.  

Untrained users require 3 to 6 times more support than trained users. - Gartner Group.

Companies that invest in learning outperform the market by more then 45%. Companies that don't underperform by 22% - ASTD

CA can help customers understand the educational requirements for staff by performance and Educational Needs Assessment which:

- Assesses the knowledge and competency level of an individual or of an entire team on CA
  software or industry best practices
- Provides a step-by-step process to efficiently uncover training needs and eliminate guesswork
- Uses online evaluations to quickly capture a snapshot of individual knowledge and skills
- Leads to a reliable and customized training plan with targeted outcomes
- Accelerates training deployment for departments and teams

Once the needs have been established we will propose one of the following training solutions:
- Self-paced training (SPT) options delivered to meet the most flexible training requirements
- Traditional instructor-led training (ILT) in state-of-the-art learning centers
- eLearning with SPT and “Web Instructor-Led Live” (WILL) options
- CA Virtual Learning Studio self-paced sandbox
- Blended learning options packaged with ILT, WILL and SPT course offerings
- Accelerated training boot camps
- Onsite training courses and expert workshops

For the 'creme de la creme':
- Advanced training course offerings to expand the foundation-level knowledge and skills of
  administrators and end users for software optimization
- Certification training and exams on CA software and IT “best practices” provide credentials that
  reflect the mastery of product features and IT process frameworks

Training - Step-by-step Registration process

1. Search for a course on the UK site: http://education.ca.com
     Enter a search word like ‘service', ‘unicenter', ‘eTrust', ‘Identity'.

2. Identify a suitable course and note the course name and course number.
    Then look on our regional site to see if it is scheduled

3a. If it is then download the Registration document and fill it in according to these instructions.

3b. If you did not find the course scheduled then send us a note of your interest:
      Education Request