Welcome to CA's online support page. The following sites offer technical documentation, product bulletins, support forums and other resources to help you address your technical issues and get up-to-date information on your CA products.
Technical Support
When it comes to system availability, time is money. Any problems, even relatively minor ones, can have a significant impact on your business. Your IT departments must be able to support every user of every CA product no matter when they call, where they call from or what they are calling about. From the simplest question to the most urgent matter—from a systems administrator to the CIO—you need immediate access to a qualified professional who can provide a fast and effective response.
Security Advisor
Research and react to global threats. Our network of experts from around the world provides clean-up utilities, detection signature files, remediation instructions and more.
User Groups
At CA, we recognize the integral role our global user communities have in the continued success and development of our solutions and services. The objective of CA’s User Groups is simple—to foster active and ongoing communication between our customers, CA development and CA support teams.
Contacts and Information
Contacting Support
Online support: SupportConnect
Our Support Centres can be contacted as follow:
| Bahrain | 80001030
| Egypt | 3337 1349 | Jordan | 0800-22727 |
| Kuwait | 6669494 | Oman | 2457 1972 | Lebanon | 04-727537 |
| Qatar | 00800-961001 | UAE | 800-6377 | KSA | 050-4450361 |
Other countries +961-4-727537 |
Support Guidelines
When contacting Technical Support please have the following information ready:
- Your company name and SiteID
Your name, telephone number and email address - The product name, release, operating system and gen level
- Any documentation that may help in resolving the problem ie, system dumps, log files, compiler listings