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Service Management

Your Business Productivity Engine

Frequent changes to your IT infrastructure increase complexity and—if not managed effectively—threaten service continuity. IT Service Management solutions from CA Technologies are designed to help you ensure service quality and resource utilization across your physical, virtual, and cloud environments.

Our IT service support solutions enable you to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their lifecycles. By integrating and automating Information Technology Infrastructure Library (ITIL) processes, you can utilize resources and control changes more efficiently, while streamlining the workload for your IT staff. You can also improve visibility and control by deliver business-relevant services with top-down views of service level agreements (SLAs) across the enterprise.

With our comprehensive management capabilities, you can improve the quality of your services, prevent interruptions, and lower costs—all of which helps to ensure that your services stay aligned with your business requirements.

Intermountain Health: Shift focus from tactical to strategic and innovative

Selecting the Service Management Solution That’s Right for your Organization

CA Nimsoft Service Desk

Connect to a better approach in service management.

  • True SaaS-based offering - no hardware to configure and no software to manage
  • Intuitive interface that helps drive customer satisfaction while reducing training needs
  • Mobile and collaborative capabilities that can improve productivity for both analysts and business users
  • Configurable to your specific business requirements—without any coding
  • Action-driven workflows direct analysts through pre-defined processes
  • Built in, ITIL-based best practices—featuring nine PinkVERIFY certified processes

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CA Service Management Solutions

Rebrand IT. Put your business users first with anytime, anywhere service support.

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