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CA Service Management

Designed for humans, built for service.

ITSM at a crossroads: What will it take to move IT Service Management into the 21st Century?


A recent, deep-dive study on ITSM reveals that users on both sides of the help desk are frustrated, overwhelmed and underserviced by current product offerings. The technology is ripe for progression to the next level, but a new vision focused on how ITSM can better impact modern organizational structures is required.

Designed for Humans, Built for Service.


Make every moment count for service teams.

Provide teams a way to prioritize work with the context to make decisions, while helping business users to not skip a beat with a simple way to connect with IT.

Get visibility into assets your business requires.

Understand what assets and licenses you have, gain the ability to better allocate them, negotiate vendor contracts and prepare for software audits.

Let the data tell the story.

Leverage the critical insights of business intelligence to best analyze service delivery and software or hardware assets across the business.

With CA Service Management, get fast, accurate and comprehensive support across the entire spectrum of applications and devices.


With today’s ITSM, the constructs to deliver services based on modern user expectations, and do this quickly, are just not manageable. Stop the broken processes, and start providing service management that works the way you do. With CA Service Management your entire service management business will benefit from an approach that embraces teams, not tickets. With better productivity across all IT processes, from incident management to release management, CA Service Management empowers, and energizes, your modern workplace.

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Find out how CA Service Management’s mobility and unified self-service capabilities can help you deliver a modern, social media-based user environment.

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Help your analysts to deliver the kind of service your employees deserve with the new xFlow user experience for CA Service Management.

xFlow user experience >

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Automate, activate and accelerate the management, monitoring and reporting of service level agreements.

Advanced Service Level Management >

Featured Case Studies


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FEMSA Manages More than 80,000 IT, Finance and HR Tickets with CA Service Desk Manager

First Horizon Mitigates Risk and Effectively Manages Assets with Greater Intelligence and Automation

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