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Service Management

Your Business Productivity Engine

Frequent changes to your IT infrastructure increase complexity and—if not managed effectively—threaten service continuity. IT Service Management solutions from CA Technologies are designed to help you ensure service quality and resource utilization across your physical, virtual, and cloud environments.

Our IT service support solutions enable you to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their lifecycles. By integrating and automating Information Technology Infrastructure Library (ITIL) processes, you can utilize resources and control changes more efficiently, while streamlining the workload for your IT staff. You can also improve visibility and control by deliver business-relevant services with top-down views of service level agreements (SLAs) across the enterprise.

With our comprehensive management capabilities, you can improve the quality of your services, prevent interruptions, and lower costs—all of which helps to ensure that your services stay aligned with your business requirements.

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