Support
Welcome to CA Technical Support. Our goal is to provide you with support services that protect and enhance your investment in CA technology. To meet your unique support needs, CA has a variety of support options available.
Please select your customer type from the options below to learn more about the support options available to you and how to contact us.
Security Advisor
Research and react to global threats. Our network of experts from around the world provides clean-up utilities, detection signature files, remediation instructions and more.
User Groups
At CA, we recognize the integral role our global user communities have in the continued success and development of our solutions and services. The objective of CA’s User Groups is simple—to foster active and ongoing communication between our customers, CA development and CA support teams.
Contacts and Information
Large Enterprise, Small and Medium Business | |
| Corporate Customer Care (Corporate Products) For information about CA's products and Choice Support: | Phone: 1800 999 985 (Australia) Phone: 0800 999 985 (New Zealand) Email: anz.customercare@ca.com |
| Technical Support For technical assistance on corporate CA products: | Phone: 1300 133 755 - Choice Support Phone: 1800 023 386 - Enterprise Support Phone: 0800 652 580 (New Zealand) Web: SupportConnect |
CA Licensing Support | Phone: 1800 224 852 (Australia) Phone: 0800 224 852 (New Zealand) |
| CA Client Education Hotline For information about CA Education learning paths and schedules: | Phone: 1800 646 717 (Australia) Phone: 0800 999 985 (New Zealand) |
| Hours of operation 8am to 6pm Australian EST Mon - Fri. | |
Home and Small Office | |
| Home and Small Office Customer Care (CA Internet Security Suite, Desktop DNA Migrator, PC Optimize) | Web: Service Phone: 1300 364 750 (Australia) Phone: 0508 807 062 (New Zealand) Phone: +61 2 9437 2200 (International) |
Technical Support | Web: Support Phone: 1300 364 750 (Australia) Phone: 0508 807 062 (New Zealand) Phone: +61 2 9437 2200 (International) |
| Sales Inquiries | Phone: 1300 364 750 (Australia) Phone: 0508 807 062 (New Zealand) |
| Hours of operation 8am to 6pm Australian EST Mon - Fri. | |
Support Guidelines
When contacting Technical Support please have the following information ready:
Your company name and SiteID
Your name, telephone number and email address
The product name, release, operating system and gen level
Any documentation that may help in resolving the problem ie, system dumps, log files, compiler listings
Emergency Support is available outside of normal business hours
Your call will be routed through to our Global Support Center.
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