Business Overview:
The county of Västra Götaland in Sweden is home to more than 1.6 million people.
Västra Götaland Regional Council (VGR) and its 50,000 employees are responsible for
providing healthcare services to the county’s residents and promoting tourism, culture and
environmental protection.
Challenge:
To ensure the region’s 300-plus healthcare facilities receive high-quality and cost-effective
IT services, VGR has consolidated its IT operations. With 45,000 workstations, 1,800 servers
and around 1,000 systems/applications now supported centrally, VGR IT needed to increase
automation and integration to remove cost and complexity.
Solution:
Working with CA and business consultants Netgain, VGR has developed an IT strategy based
on CA’s EITM (Enterprise IT Management) approach. Using CA Service Desk Manager and CA
IT Asset Management solutions, VGR IT has streamlined incident, problem, change and request
management. For example, the majority of product-related requests received by VGR IT each
month can be processed without any manual intervention.
Benefit:
CA’s EITM approach has enabled VGR IT to achieve significant improvements to efficiency
— automating request management will free up substantial amounts of staff time. The
organisation has also been able to reduce IT costs, which means more money can be invested in
improving healthcare services.
