Business: Cegeka is a Belgian ICT solutions provider that provides data centre hosting, infrastructure integration and application development services to more than 1,000 customers in Belgium and the Netherlands.
Challenge: Cegeka is responsible for the design, development and support of an online social security application known as Ventouris. Poor availability will not only impact Cegeka’s reputation and result in financial penalties for breach of service level agreements, but also affect the productivity of Cegeka’s customers and the members of the public served by the solution.
Solution: CA Wily Introscope®, part of the CA Wily Application Performance Management solution, monitors Ventouris’s transactions and Web back-end to proactively identify degradations in performance. As a result, Cegeka can now pinpoint problems in a matter of hours, rather than days. The solution is also used for acceptance testing of new Ventouris releases.
Result: Cegeka has achieved a rapid return on its investment in CA Wily Introscope, increasing efficiency tenfold. This has enabled Cegeka to exceed its service level agreements and avoid penalty payments, maintain customer satisfaction and free up staff to work on other projects, thereby reducing costs.
