Business: VHV Group is a company of special insurers located in Hanover. Its societies in Germany include VHV United Hannoversche Versicherung AG, VHV Holding AG, VHV Allgemeine Versicherung AG, Hannoversche Lebensversicherung AG, VHV Lebensversicherung AG and Hannoversche Direktversicherung AG.
Challenge: With IT underpinning all core business processes, infrastructure performance and availability are critical to the insurance group’s daily operations and maintaining customer service levels. With a complex IT infrastructure, the company wanted to take a service-based approach to IT management. This meant deploying integrated and scalable systems management solutions.
Solution: VHV Group uses more than 10 integrated CA solutions, including CA eHealth® Performance Manager, CA NSM and CA Spectrum® Infrastructure Manager. These solutions provide end-to-end visibility of the IT infrastructure, and have enabled the company to take a consolidated and proactive approach to managing IT performance and availability across its hundreds of servers, network devices and applications.
Result: The group’s IT team can resolve problems more quickly, which has helped to free up resources for strategic initiatives. A more efficient IT operation also means greater staff productivity and improved customer service levels, which are key factors for maintaining the company’s reputation and revenue.
