Business: Canada Revenue Agency (CRA) administers tax laws for the Canadian government. With more than 44,000 employees, it operates 48 tax service offices and seven tax centers across Canada. The CRA processes in excess 30 million tax returns per annum and is responsible for distributing benefit payments to millions of Canadians.
Challenge: CRA’s tax administering processes are supported by hundreds of line of business applications. Safeguarding the security and availability of these applications is crucial. However, with identity management incorporated into each individual application, CRA lacked consistent security data which made auditing and compliance activities complex and time-consuming.
Solution: Using CA Directory, CA SiteMinder, CA Identity Manager and CA Application Performance Management, CRA has created a central platform for managing access to its Web-enabled applications. The solutions authenticate more than 20,000 users per day.
Result: CRA can provide staff with secure and seamless access to critical applications, which means the CRA can now deliver a better, faster and more cost-effective service to Canadian citizens.