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All Insights and Documents — ITILĀ®
Insights
Success Stories
Manpower reduces costs by 15 percent with intelligent IT support services
White Papers
5 Questions about ITSM and Cloud Computing
Pragmatic ITIL
Documents
Best Practices Programs
CA Service Desk Manager 12.5 certified by PinkVERIFY toolset 3.1 and OGC as ITIL v3 compliant
Industry Certifications
CA-SDM-r12_5-PinkVERIFY-3_1-Compliance-Letter-2011
(45 KB pdf)
Process Maps
Capacity Management: A CA Service Management Process Map
(1.8 MB pdf)