Increase your staff productivity and lower project risk with expert support assistance from CA Technologies.
CA Support Maintenance Tiers
- CA Support is your standard maintenance and includes online support, direct phone support during business hours, 24x7 support for severity 1 cases, product updates and our proactive support process called Go Live with CA Technologies.
- CA Support Plus (290 KB PDF) adds a designated engineer with a direct phone number and enhanced response times.
- CA Support Premier (330 KB PDF) adds all of the features of CA Support Plus as well as on-site planning and short-term on-site support.
CA Support Value-Add Offerings
- CA High Security Support provides extra protection for the sensitive data you share with CA during support interactions for certain CA products by maintaining such files in a system authorizing access only by U.S. citizens.
- CA Extended Support enables you to continue to benefit from CA Support on your timetable for upgrades or product transitions after product support is discontinued for the product release you are using.
Basic CA Support is required to purchase a CA Support maintenance tier or value-add offering.
All CA Support offerings include access to Go Live with CA Technologies, a complete experience that brings together services, support, education, partners and communities in an easy and seamless process to help you get started quickly, successfully deploy CA Technologies solutions, and get additional leverage well beyond initial deployment. Learn more here.
For additional questions or to purchase a CA Support maintenance tier or offering, please contact your CA Account Team or call +1 800 225-5224.
