Business: Arcor provides telecommunication services, including video-on-demand, voice and broadband
connectivity to 3 million residential customers across Germany. The company, which is part of the Vodafone Group, operates
one of the country’s most advanced fibre optic cable networks.
Challenge: To survive in the competitive telecommunications sector, Arcor must be able to meet the service
expectations of its customers. These service levels are dependent on the performance and availability of the company’s IT
infrastructure. Arcor’s former disparate approach to systems monitoring and fault management was both costly and
complex.
Solution: Arcor has simplified systems and network management with CA Spectrum® Infrastructure
Manager and CA eHealth® Performance Manager. The solutions enable Arcor to centralise alerts and the
capture of performance metrics, which helps to speed up fault resolution.
Result: By ensuring network performance and improving availability, Arcor has been able to increase productivity
and customer service levels. The company has also reduced its IT networking overhead by 20 percent by unifying its approach
to systems management.
