Business: Telekom Austria is the largest telecommunications company in Austria, with more than 2.3 million fixed line customers and 18 million mobile customers. This customer base also encompasses Belarus, Bulgaria, Croatia, Slovenia, Liechtenstein, Serbia and Macedonia.
Challenge: Customer service levels and future business growth are dependent on the company’s IT infrastructure, and especially its network. Following a network consolidation program, Telekom Austria needed to ensure that it could maintain performance and availability levels.
Solution: Telekom Austria deployed CA eHealth® to centrally monitor both its own and customer networks, including 250,000 network elements. The solution provides the company with a real-time view of network performance, which helps to simplify fault management, troubleshooting and reporting.
Result: Telekom Austria is able to identify network problems before they impact customer service levels. This helps to increase customer satisfaction and drive business growth. At the same time the company has been able to reduce operating costs.
