Business: Established in 1984, Turkish Aerospace Industries, Inc. (TAI) is the centre of technology in the design, development, manufacturing, integration, modernisation and after-sales support of aerospace systems in Turkey.
Challenge: Providing staff with continuous access to advanced IT systems is crucial if TAI is to meet customer expectations and manufacturing deadlines. To ensure IT availability can be achieved without massive overheads, the IT support team needs to operate as efficiently as possible.
Solution: TAI uses a range of CA Enterprise IT Management (EITM) solutions, including CA Service Desk Manager, CA NSM, CA AutoSys Workload Automation and CA IT Client Manager, to simplify its IT support operation and service management. The CA solutions enable TAI to identify and resolve IT issues faster, automate key processes and facilitate continuous improvement.
Result: TAI has been able to enhance IT efficiency and performance, which reduces costs and improves staff productivity. As a result, the company is able to safeguard customer satisfaction and boost its competitive advantage.
