CA Education Virtual Learning (VL)
Environment Requirements

This page is designed to walk you through the process of verifying that your hardware, software, and network will support your upcoming CA Education VL class. It is essential that you complete the following 4 steps in order to ensure your successful participation in the Virtual Learning course.

  1. Confirm that your computer meets the minimum requirements.
    Hardware/Software Minimum Recommended
    System OS Windows XP, Vista, Windows 7  
    Processor 1.5 GHz 2.4 GHz processor or higher
    Memory 512 MB RAM 1 GB RAM or higher
    Disk Space 100 MB 200 MB
    Monitor 17" with 1024x768 resolution and 16 bit color Minimum or better monitor plus external 19" display with 1280x1024 and 32 bit color for labs.
    Sound Card + headset with microphone Computer headset with microphone as the class is conducted using Voice over IP communications (VoIP) Do not use built- in speakers and built-in microphone. Avoid Wireless headsets.
    Internet Access Internet Explorer 32 bit  
      Java 2 Platform Standard Edition (J2SE) version 1.4.2 or later.  
      Minimum connection speed: 125 Kbps Avoid wireless network connections.
    Adobe Acrobat Reader Version 5.1 or above  
    Adobe Flash Player Version 7.x  
    WinZip Version 7 or above  
    *IMPORTANT* A company's Internet Firewall can prevent access to CA Education Virtual Learning courses. Please confirm with your IT department that this will not be a problem for your site (company).

  2. Download and install the classroom participant software:

    Please follow the detailed instructions at the following link:
    http://uc.att.com/support/Software/8.9/ATT_Connect_Participant_8.9.35.msi

  3. Perform browser configuration for Virtual Learning Labs:

    If your class does not have a Virtual Learning Lab you may skip this step.If your class will use CA Education Virtual Learning Labs, follow this link to run the browser test that will check your browsersettings, install ActiveX controls, and test your network connection:

    In the Americas: http://caeducationlabs-na.ca.com/URT
    In Europe: http://caeducationlabs-eu.ca.com/URT
    In Australia: http://caeducationlabs-au.ca.com/URT
    In India: http://caeducationlabs-in.ca.com/URT
    Other locations, please use the Americas URL

  4. Log into the class early to download materials:

     You will receive an email containing the link to enter your virtual class. SAVE THIS EMAIL!

        You must log into the virtual classroom at least 15 minutes prior to class to configure your audio and   download course updates. This will ensure clean slide transitions during the lecture.

Once you enter the event, click the Audio/Video menu and select Audio Setup Wizard.

Need Help? Customers & Partners call the GSC. In North America: 1-800-225-5224. Other regions click here, or you can create a customer care request here.

CA Employees call the GIS Service Desk 631-342-3955 or x73955 or open a ticket at http://servicedesk.ca.com