Fujitsu provides end-to-end business solutions for corporate and government organisations in Australia and New Zealand. It has more
than 5,000 employees and in excess of 2,000 customers.
To offer its customers cost-effective IT services while meeting service level agreements, Fujitsu needs to base delivery on repeatable automated processes. This meant integrating its IT management tools in a multi-service provider environment.
CA Service Desk Manager and CA Service Assurance solutions enable proactive IT management. CA Process Automation provides seamless integration with third-party management tools.
Greater automation enables Fujitsu to safeguard service level agreements and avoid penalties while minimising costs. As well as freeing up staff, the solutions have helped to improve customer satisfaction.
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