Business:
Fujitsu provides end-to-end business solutions for corporate and government organisations in Australia and New Zealand. It has more
than 5,000 employees and in excess of 2,000 customers.
Challenge:
To offer its customers cost-effective IT services while meeting service level agreements, Fujitsu needs to base delivery on repeatable automated processes. This meant integrating its IT management tools in a multi-service provider environment.
Solution:
CA Service Desk Manager and CA Service Assurance solutions enable proactive IT management. CA Process Automation provides seamless integration with third-party management tools.
Result:
Greater automation enables Fujitsu to safeguard service level agreements and avoid penalties while minimising costs. As well as freeing up staff, the solutions have helped to improve customer satisfaction.
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