Business: Itaú BBA is the wholesale banking arm of the Itaú Unibanco group. It provides treasury and investment banking services to companies with annual turnover of more than US$100 million.
Challenge: To safeguard service quality, Itau BBA needed to detect and resolve incidents regarding IT availability in a shorter timeframe.
Solution: The bank selected a CA Service Assurance platform to provide improved performance management and visibility of services and transactions, enabling root cause analysis, event correlation and problem prioritization.
Result: Itau BBA will be able to detect and resolve IT problems in a shorter timeframe. This will improve service quality, minimize business downtime that can impact customers transactions.