Business: Kelsey Seybold Clinic provides managed healthcare services has more than 400,000 people in Texas using their services and employs more than 370 physicians.
Challenge: Safeguard availability of medical devices and electronic patient records; respond rapidly to IT queries and problems; take advantage of new CA Service Desk Manager features.
Solution: Kelsey Seybold Clinic partnered with CA Services to maximize benefits from upgrade. CA Services provided best practice advice on IT service management and enabled seamless integration with other CA Technologies solutions.
Result: The project was delivered on time and to budget; IT can provide a faster response to users and incidents and improved cost control with more efficient IT support operation.