Business: The National Center for Missing & Exploited Children (NCMEC) is the leading nonprofit organization in the US working with law enforcement, families and other agencies to help bring missing children home. NCMEC coordinates resources nationwide and internationally to find and identify exploited children and the adults responsible.
Challenge: To ensure it can respond to child sightings and leads quickly, NCMEC requires a highly available IT infrastructure. With volumes of data increasing and the organization’s growing dependence on IT, NCMEC needed a more efficient and consolidated approach to IT management.
Solution: CA Technologies solutions enable consolidated incident, problem, change, capacity and application performance management at NCMEC. The solutions help the organization track, prioritize and resolve issues quickly.
Result: NCMEC can ensure its mission-critical systems remain highly available. This has helped the organization increase its recovery rate for missing children from 62 percent in 1990 to 97 percent today.