Polaris is a software company that provides state-of-the-art solutions to customers in the retail banking, corporate banking, wealth and asset management and insurance sectors. Headquartered in India, the company has six development centres, 29 global sales offices in 20 countries and 8,500 employees.
Polaris needs to be able to replicate customers’ project requirements quickly and with minimal investment. With any degradation in the quality of IT support services impacting not only staff productivity but also development schedules, Polaris’ IT team must deliver a consistent service to the business.
Polaris uses CA Technologies solutions to centrally and remotely manage its global IT infrastructure and respond to about 800 IT service requests and incidents a day. The solutions, which include CA eHealth Performance Manager and CA Spectrum Infrastructure Manager, automate provisioning, simplify capacity management and enable root cause analysis.
Despite significant business growth and a smaller IT team, Polaris has improved the speed of response and provisioning by 100 percent. The company has also avoided IT costs of 20 percent and been able to safeguard the quality of its development services, which is key for competitive advantage.