Business: Systalians is the external IT arm of the Reunica group and acts as its partner, service provider, expert and host for computing resources. As France’s third-largest pensions group, Reunica has 2.8 personal insurance policies, 1.5 million personal pension customers and 502,150 company pension contracts.
Challenge: Systalians needed to increase efficiency to support the growth of the Reunica group — the company’s user base has practically tripled in the space of six years. Maintaining service levels through such growth while avoiding unnecessary increases in hardware, software and staffing costs is key.
Solution: Systalians has implemented an integrated approach to IT management, founded on CA Service Desk Manager, CA IT Client Manager, CA NSM and CA CMDB. These solutions have enabled Systalians to reduce the volume of incidents and improve resolution times. With CA 7® Workload Automation and CA Database Management Tools for DB2, Systalians has been able to improve mainframe utilisation.
Result: Systalians has been able to increase productivity and the quality of service for Reunica’s 2,700 users with minimal increase in IT costs and resources. This will help the pensions group remain competitive.