2009 CA Web Stress Index
68% of workers say they rely on web applications more now than two years ago and 97% wouldn’t be able to do their job without them.
24% say that every day they have to cope with badly performing applications with an additional third 34% claiming this happens on a weekly basis.
81% say they have no choice but to use some business applications even when they aren’t working properly
77% of European consumers surveyed blame either the business that owns the website or the web hosting company, when an online application fails.
32% of consumers expect a problem or an error online to be fixed within just ten minutes. This increases to 67% within an hour and by the 24 hour threshold, 97% would expect the issue to have been resolved.
With only 18% taking the time to report the problem, it’s essential that businesses proactively monitor their systems so they know as soon as performance issues arise.