Most companies today are challenged by the exposure to unknown services, service levels which are not met, and an inability to identify the best alternatives for internal and external IT services, but what if you could govern your traditional and
cloud based services by:
- Always knowing what services are being used?
- Improving the performance of both services and SLAs while reducing their operating costs?
- Evaluate the tradeoffs of internal and external service options?
With Business Service Insight, this is precisely what you can do. The solution enables the company to manage both traditional and cloud-based services by helping to understand which services are currently running in your environment, tracking
both service performance and how the service level agreement performance and comparing with other, internal and external alternatives.
This means that, your company will reduce business and security risks associated with unknown services, improve the service performance while reducing operating costs and improve the capabilities of your IT services by right-sourcing to
the most effective alternative. This will, in turn, enable you to manage the performance execution of internal operations, external outsourcers and cloud vendors, and to understand the performance tradeoffs between these environments.