Business: Founded in 2002, PureSCM is an IT services and software development company specializing in service management. The company has four offices in the US and Canada and 40 members of staff.
Challenge: PureSCM needs to help its customers integrate IT service management so they can achieve their strategic goals. As an IT service management consultancy, PureSCM must also ensure its own support operation is both efficient and cost-effective.
Solution: CA Technologies solutions underpin both PureSCM’s internal IT service management operation and its customer offerings. The solutions have helped to automate workflows, enhance incident management, minimize software bugs, simplify virtual server provisioning and the creation and management of private clouds.
Result: A unified platform for IT service management has enabled PureSCM to minimize support costs while increasing efficiency and service quality. This helps protect the company’s reputation, competitive advantage and profitability. It has also been able to enhance its customer offerings, particularly in the cloud space.