IT is increasingly measured by its relationship to revenue, employee productivity and business success, as well as its adaptability to change. CA Technologies’ Service Assurance portfolio uniquely links real end-user experience, transactions and applications with the underlying systems and network infrastructure supporting them — so you can understand the real-time performance, risk and quality of service across your physical, virtual and cloud environments.
- Increase agility to optimize revenue and enhance productivity
- Gain greater IT value and relevance to core business objectives
- Prioritize actions based on business impact and SLA’s
True IT Service Assurance can be achieved through competency and integration across three key areas:
Application Performance Management: Transaction visibility across the entire infrastructure linked with business impact and end-user quality of experience metrics for Web and non-Web applications.
Infrastructure Management: Comprehensive monitoring, analysis and reporting to provide visibility into how well the infrastructure—networks, servers, databases—is supporting IT application delivery.
Business Service Analytics: Dynamic service modeling, aggregating infrastructure, application and transaction intelligence to create a common dashboard that reports the quality, health and risk of service performance.
Get more information
Read the Network World White Paper, The Value of Performance Metrics in Managing IT Service, to learn how to integrate IT to business requirements.