CA Technologies Assures the Availability and Performance of Integra Telecom’s Service Delivery Infrastructure
Integra Improves IT Efficiency and Enhances Service Quality and Reliability with CA Technologies Service Assurance Solutions
ISLANDIA, N.Y. – November 1, 2011 - CA Technologies (NASDAQ: CA) today announced that Integra Telecom, a leading provider of enterprise-grade networking, communications and cloud solutions to more than 100,000 business and carrier customers in 11 Western states, is using CA Infrastructure Management to assure the availability and performance of its service delivery infrastructure and the traffic it supports.
Integra owns and operates a nationally acclaimed, best-in-class fiber-optic network consisting of a 5,000-mile high-speed long haul fiber network and a 3,000-mile metropolitan access network, including nearly 1,700 fiber-fed buildings. The company is continually leveraging this extensive network to expand its product portfolio; it recently launched Ethernet Services and a Cloud Firewall Service. CA Infrastructure Management allows Integra to maintain its high customer loyalty and satisfaction ratings by enhancing its ability to measure and report on network performance and control potential service-impacting incidents across its infrastructure, end-to-end.
“Businesses rate reliability as the most important factor in choosing a voice and data communications provider,” said Jay Allen, engineering director, Integra Telecom. “We chose CA Technologies to help ensure the delivery of clear, fast and dependable hosted and cloud services. With the implementation jointly performed by CA Services and our own team, we now have a cost-effective service assurance solution that improves our efficiency and delivers better quality and more reliable service to our customers.”
The integration of CA Spectrum® and CA eHealth®, key components of CA Infrastructure Management, provides Integra with 24x7 infrastructure monitoring; automated alerts to potential performance problems; and automated, model-based root cause analysis. The Service Assurance solutions from CA Technologies also provide custom historical and real-time reporting for specific customer sets that help Integra maintain high quality service levels.
“Integra engaged CA Services to design, install and configure CA Infrastructure Management and provide a fast, efficient path toward time-to-value,” said Matt Strazza, general manager, CA Services, CA Technologies. “Our project team collaborated with the Integra team to deliver a solution that replaces a more expensive platform and creates savings for Integra. The solution also supports the growth of Integra’s network and ultimately its business.”
Integra soon plans to implement CA NetQoS ReporterAnalyzer™ in its Network Operations Center for real-time visibility and historical analysis of bandwidth usage. This will enable Integra to provide the tools their customers need to make cost-effective decisions for optimizing and improving network service delivery.
“We are pleased that Integra recognized the business value of our solutions,” said Mike Sargent, general manager, Service Assurance, CA Technologies. “Our solutions are easy to install and maintain and provide a sophisticated level of performance management that enables Integra to realize significant initial and long-term savings, while providing customers with better quality services.”
Jeff Willard, network operations manager, Integra, will discuss the company’s use of CA Infrastructure Management during his CA World (Nov. 13 – 16, Las Vegas) presentation “CA Service Assurance Suite Manages Integra’s Large Service Provider Network.”
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CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at www.ca.com.
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