Enterprise IT Management (EITM)
EITM in Practice
Satyam Improves Customer Response Time by 150 Percent with Incidenct and Problem Management
Grow with optimised, business-aligned IT.
Harness the real power of IT to drive competitiveness and business growth. Through our Enterprise IT Management (EITM) vision and Capability Solutions, you can unify and simplify IT operations and revolutionize your business—bringing people, processes and technology together, aligning IT with business imperatives, driving down costs and fueling innovations that will set your company apart.
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Govern
Maximize the business value of IT by aligning services with objectives; balancing costs, resources and risks; and gaining visibility that will enable you to make the most effective IT investment decisions.
Governance includes:
Manage
Ensure that IT services are aligned with business goals by mapping assets to services, consolidating infrastructure management, automating service processes, and measuring service and user experience. Deliver reliable, high-quality services through an automated, optimized IT infrastructure, based on new insights into the relationship between those services and business needs.
Business Service Management includes:
Secure
Protect assets and manage security risks by monitoring and enforcing policy-based controls, efficiently managing the entire user-identity lifecycle, and assuring appropriate access to all your critical IT resources and information.
ITIL®
Whether you’ve already benefited from ITIL or you’ve yet to launch your first initiative, CA can help determine the pathway that’s right for you. We can also accelerate your ITIL journey by unifying its three critical components — people, processes and technology.
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