Now you can prevent service disruptions, better manage change risks, and gain a 360-degree view into your services to stay aligned with the business’ requirements.
Service Desk Management software from CA Technologies is available on-premise or on-demand for unprecedented flexibility. It allows you to plan, adopt and implement ITIL® best practices with support that automates the request, incident, problem, change, configuration and knowledge management processes.
Give your customers greater value faster, with a lower TCO, by simplifying the approach to service support. Our solutions include a multi-tenant architecture supporting service desk consolidation for global enterprises and service providers.
Empower analysts with intuitive problem resolution and instructional information. Manage all changes, minimizing service disruptions and risks resulting from unforeseen change, improving the day-to-day operations of the organization. And enable users to self-help and collaborate to reduce the number of open incidents and MTTR through the power of collaboration, community, and federated search.