모든 견해 및 문서

Insights

White Papers: 5 Questions about ITSM and Cloud Computing; A FinCo Case Study – Using CA Business Service Insight to Manage Outsourcing Suppliers (675 KB pdf); Automated, Self-Service Catalog on Vblock Infrastructure Platforms™ using CA Technologies; CA Business Service Insight Projected Impact and ROI; 3 Common Pitfalls to SLM - and How to Avoid Them; Configure Not Coding; Leveraging Your Service Desk to Scale Your MSP Business; Managing the Virtualized IT Infrastructure - It's All About Software; Ensuring High Service Levels for Public Cloud Deployments; Organizing IT Asset Management Today; Program Governance: ITSM Implementation Strategies; Service Operation Process Map; Service Portfolio Management: Manage IT For Business Value (1.4 MB pdf); Service Strategy & Continual Service Improvement Map; The Fourth-generation Service Desk, and Why It’s a Mandate Today; Implementing a Service Catalog is Essential for Cloud-Computing Success

Documents

Articles: Are-you-too-process-heavy-serviceTALK_April_2011 (1.1 MB pdf); COBIT 5: Delivering Business Value Through Governance and Management; Financial Management - The Forgotten Discipline (6.3 MB pdf); The New CIO Are You Ready to Change Roles (191 KB pdf); Time to be Proactive in Delivering Business Value (236 KB pdf)

Brochures: CA Services Overview (779 KB pdf)

Demos: CA Business Service Insight; CA Business Service Insight- MSPs; CA IT Asset Manager Flash Demo; CA Nimsoft Service Desk Overview Demo; CA Service Catalog Demonstration and Overview; CA Service Desk Manager with CA Open Space Demo (7.8 MB swf); Elevate the Service Experience; Financial Management with CA Service Catalog

Industry Analyst Reports: EMA Impact Brief: CA Technologies Optimizes its Service Catalog to Support more Dynamic Consumer Demand; EMA CMDB/CMS Radar 2012 Report Summary and CA Technologies Profile; Gartner - Dashboard Best Practices to Improve Outsourcing Deals; Gartner ITIL Service Level Management Process at Level 2 Maturity Improvement in Silos; How to Decide Whether SaaS ITSSM Tools Make Sense for your Organization; Ovum On the Radar: Xtraction for CA Service Management; The Total Economic Impact of CA Technologies’ Business Service Insight Solution; Vendor Rating: CA Technologies

Learning Paths: Xtraction r3.4 Learning Paths (303 KB pdf)

Newsletters: Service TALK (700 KB pdf)

제품 개요: CA IT Asset Manager 제품 개요 (252 KB pdf); CA Open Space Product Sheet (434 KB pdf); CA Service Desk Manager (427 KB pdf); Partner Enablement Program Overview for Service Management solution from CA Technologies (339 KB pdf); Xtraction for CA Service Management (573 KB pdf)

: Driving the SLM process in ITIL: Why it should be your priority

Service Offerings: CA IT Asset Manager Implementation Services (221 KB pdf); CA IT Asset Manager Rapid Implementation (765 KB pdf); CA Service Catalog Readiness Assessment (21 KB pdf); CA Service Management Run-and-Operate Services (372 KB pdf); CA Unicenter® Asset Portfolio Management Migration Assessment (134 KB pdf)

Solution Briefs: CA Service Catalog Solution Brief (1.6 MB pdf); CA Service Desk Management Solution Brief (2.7 MB pdf); Portfolio Transformation Make Smart Portfolio Decisions (125 KB pdf); Service Catalog on Vblock Platforms With CA Technologies; Vendor Performance Management

Videos: Elevate the Service Experience: The Business Value of Service Offerings; Leveraging Your Cloud Investment with Service Level Management (1PMI PDU); Software Asset Management: The New Reality (1 PMI PDU); Taking the Mystery out of IT Financial Management; The New Normal for IT Management (1 PMI PDU Credit)

News

보도자료: CA 테크놀로지스, IT 모니터링 및 서비스 관리 통합 솔루션 ‘님소프트 유니파이드 매니저’
출시; CA 테크놀로지스, 가트너 벤더 평가 포지티브 등급 획득