IT Infrastructure Library® (ITIL) best practices are globally recognized as the preferred way of managing and delivering IT Services within an organization. Certification shows you not only understand the foundations of ITIL Best Practices but how to implement them in a corporate enterprise. Our ITIL certification program can help you maximize your investment in IT management by showing you how to align your IT infrastructure, development and operations with your business processes and objectives.
CA Learning Paths for ITIL Certification
ITIL Course Offerings
The CA Stock Exchange Simulation
The CA Stock Exchange Simulation provides the opportunity to experience the benefits of implementing the ITIL framework, practice process improvement, and understand the importance of relationships and the impact on IT and business performance.
ITIL Foundation Training introduces you to the lifecycle of managing IT services to deliver to business expectations. The ITIL v3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Intermediate: Lifecycle Training
The ITIL Service Lifecycle series focuses on the use of process and practice elements, and the management capabilities needed to deliver quality Service Management in an organization, over the following phases of the Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Intermediate: Capability Training
The Service Capability series focuses on process activities, execution and use over the following phases of the Service Lifecycle:
- Planning, Protection and Optimization
- Service Offerings and Agreements
- Release, Control and Validation
- Operational Support and Analysis
Managing Across the Lifecycle Training
The Managing Across the Lifecycle course immerses students in the contents of the ITIL v3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle.
Visit the CA Education Portal or contact us at +1-800-237-9273 or CAEducation@ca.com to register for a course.
ITIL® is a registered trade mark of the Cabinet Office