Customer Success Stories

RECENT CUSTOMER SUCCESS STORIES

CUSTOMER SUCCESS STORY LIBRARY

Library may be filtered by product and/or be alphabetically sorted by customer name, geography and industry using the blue arrows.

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Customer Name  Headline Product(s) Geography Industry

Akzo Nobel I&AC

Akzo Nobel Industrial CA ARCserve® Backup Eastern Europe & Turkey  Manufacturing

AMAG

AMAG safeguards sales cycle for 70,000 new cars each year with CA Wily APM CA Application Performance Management Europe  Retail

American Red Cross in Greater New York

American Red Cross in Greater New York CA ARCserve® High Availability, CA ARCserve® Replication North America  Healthcare / Pharmaceuticals

Andhra Pradesh Secretariat

Indian government agency blocks security threats with CA Technologies CA ARCserve® Replication, CA ControlMinder India  Federal Government

Appriss

Appriss safeguards information delivery to 2,000 communities with integrated IT service management CA eHealth®, CA Spectrum®, CA Service Desk Manager, CA Application Performance Management North America  Other

Arcor

Arcor improves service levels for around 3 million DSL customers with CA Spectrum IM and CA eHealth. CA eHealth®, CA Spectrum® Europe  Telecommunications

AT&S

AT&S safeguards critical production processes with integrated IT management CA NSM, CA Client Automation, CA Insight™ Database Performance Manager Europe  Manufacturing

Avis-Europe

Avis Europe improves business agility and cost control with real-time project planning CA Clarity™ Project and Portfolio Management , CA Clarity™ PPM On Demand Europe  Transportation

Bank of Finland

Bank of Finland achieves more with less resources. CA Service Desk Manager, CA NSM, CA CMDB Europe  Financial Institutions / Banking / Insurance

Blue Cross Blue Shield of Louisiana

Blue Cross Blue Shield of Louisiana safeguards staff productivity and claims processing CA Client Automation, CA Service Desk Manager, CA NSM, CA eHealth®, CA Spectrum® North America  Healthcare / Pharmaceuticals

Blue Hill Data Services, Inc.

Blue Hill Data Services Increases Data Capacity on Tapes by 147% and Reduces Tapes Needed by 75% Using CA-Vtape Virtual Tape System CA Vtape Virtual Tape System North America  Technology

BMW

CA helps German automobile manufacturer simplify Web application access for 300,000 individuals. CA SiteMinder® Europe  Manufacturing

BSTTech Consulting

BSTTech Consulting helps Department of Defence secure and share information with pioneering multi-level security solution CA SiteMinder®, CA IdentityMinder Australia/New Zealand  Technology

BT

BT saves more than £15 million and improves customer services with comprehensive Identity & Access Management CA SiteMinder® Europe  Media, Sports & Entertainment

BZWBK

Bank Zachodni WBK boosts customer services with more reliable online applications CA Application Performance Management Eastern Europe & Turkey  Financial Institutions / Banking / Insurance

CA

CA Agile Vision CA Agile Vision™ North America  Technology

CA Technologies

CA Endevor SCM accelerates development of CA Technologies mainframe solutions CA Endevor® Software Change Manager, CA Mainframe Software Manager North America  Technology

CA Technologies

CA saves $225,000 a year with centralised replication, backup and recovery management CA ARCserve® Backup Australia/New Zealand  Technology

CA Technologies

CA Technologies Enhances Product Development with CA Agile Vision CA Agile Vision™, CA Clarity™ Project and Portfolio Management , CA Idea Vision, CA Product Vision North America   

CA Technologies

CA Technologies helps meet sustainability goals with employee program for environmental awareness North America  Technology

CA Technologies

CA Technologies improves cost control and competitive advantage with proactive Infrastructure Management CA Spectrum®, CA NetQoS ReporterAnalyzer™, CA Systems Performance for Infrastructure Managers, CA eHealth® North America  Technology

CA Technologies

CA Technologies Maximizes Development Budget with Easier Identification of Beneficial Product Enhancements CA Idea Vision North America  Technology

CA Technologies

CA Technologies Safeguards Competitive Advantage with Proactive Cloud and Web Application Monitoring CA Application Performance Management Cloud Monitor North America  Technology

CA Technologies

CA Technologies saves $8 million through greater control of global IT assets CA IT Asset Manager North America  Technology

CA Technologies

CA Technologies transforms online experience for thousands of customers CA SiteMinder®, CA CMDB, Nimsoft Monitoring Solution, CA Service Desk Manager, CA Service Catalog North America  Technology

CA, Inc.

CA saves $16 million and more than 25 years of developers’ time by automating provisioning for Labs On Demand service CA Automation Suite for Data Centers North America  Technology

Canada Revenue Agency

Canada Revenue Agency safeguards system access for 70,000 users with centralized identity management CA SiteMinder®, CA IdentityMinder, CA Directory North America  Federal Government

Capgemini

Capgemini improves sustainability performance with CA ecoSoftware CA ecoGovernance Europe  Technology

CareFirst

CareFirst saves millions of dollars by improving resource allocation with CA Clarity PPM CA Clarity™ Project and Portfolio Management North America  Healthcare / Pharmaceuticals

Catholic Health East

Catholic Health East Improves Problem Resolution with CA Business Service Insight CA Business Service Insight North America  Healthcare / Pharmaceuticals

Cegeka

Cegeka increases troubleshooting efficiency tenfold and enhances customer satisfaction with CA Wily Introscope. CA Introscope® Europe  Service Providers / Alliance

Celcius Technologies

Celcius Technologies safeguards revenue and reputation with CA Technologies Service Providers/Alliancehip CA ARCserve® Backup, CA ARCserve® High Availability, CA ARCserve® Replication India  Service Providers / Alliance

Centris

Centris optimises support for more than 4,500 users with integrated Service Desk Manager CA Service Desk Manager Europe  Service Providers / Alliance

CERN (European Organization for Nuclear Research)

CERN assures timely delivery of global projects with proactive application management. CA Introscope®     

CFI

Customer Case Study - CEMEX     

CIBER

CIBER Replaced BMC Remedy with CA Service Desk CA Service Desk Manager North America  Service Providers / Alliance

CIBER

CIBER significantly improves customer service levels and reduces costs with CA software CA Spectrum®, CA eHealth®, CA Workload Automation AE, CA CMDB North America  Service Providers / Alliance

Colorado Department of Human Services

Colorado Department of Human Services CA Clarity™ Project and Portfolio Management     

Danfoss

Danfoss safeguards the manufacture of 250,000 products a day with CA NSM and CA Autosys Workload Automation CA NSM, CA Workload Automation, CA Workload Automation AE Europe  Manufacturing

Datotel

Datotel minimizes power consumption and enhances competitive advantage with CA ecoMeter CA ecoMeter North America  Service Providers / Alliance

DBS

DBS enhances its competitive advantage with CA Identity and Access Management platform CA SiteMinder®, CA IdentityMinder ASEAN  Financial Institutions / Banking / Insurance

Debenhams

Debenhams reduces operating costs with ITIL best practice and CA Service Desk Manager. CA Service Desk Manager, CA Clarity™ Project and Portfolio Management Europe  Retail

Desynit

Desynit helps clients take CA 2E to the cloud, delivering cutting-edge technology with minimal effort and expense CA 2E Europe  Technology

Devanlay Group/Lacoste

Devanlay safeguards manufacturing of over 20 million products with improved IT workload planning CA Workload Automation Europe  Retail

DonorsChoose org

DonorsChoose.org processes more charitable donations with CA Technologies cloud computing platform CA AppLogic North America   

El Al

El Al meets strategic goals with integrated security solution CA User Activity Reporting Module, CA Introscope®, CA Audit, CA GovernanceMinder, CA Top Secret® Middle East  Transportation

Elbit Systems of America

Elbit Systems of America uses integrated IT management to meet the challenges of rapid growth. CA Client Automation, CA NSM, CA CMDB, CA IT Asset Manager, CA Service Desk Manager North America  Manufacturing

Ergo

ERGO simplifies the printing and distribution of 40 million customer mailings each year with automated output management. CA Deliver™, CA Spool, CA View Europe  Financial Institutions / Banking / Insurance

Erste Group Bank AG

Erste Group reduces the cost and complexity of IT service support with CA Service Desk Manager. CA Service Desk Manager Europe  Financial Institutions / Banking / Insurance

FGF Brands

FGF Brands CA ARCserve® Backup North America  Manufacturing

Fidelity National Information Services

FIS enhances service levels for over 14,000 financial institutions with increased systems visibility and automation CA eHealth®, CA Spectrum® North America  Financial Institutions / Banking / Insurance

Finansbank-IBTech

Finansbank enhances competitive advantage with greater control of 500 IT projects. CA Clarity™ Project and Portfolio Management Eastern Europe & Turkey  Financial Institutions / Banking / Insurance

Fred Olsen

Fred. Olsen safeguards customer service levels with automated data backup CA ARCserve® Backup Europe  Transportation

Freudenberg

Global manufacturer safeguards processes with proactive IT management CA Spectrum® Europe  Manufacturing

Fujitsu Australia and New Zealand

Fujitsu Australia and New Zealand improves customer services and avoids financial penalties with CA Process Automation CA Process Automation, CA Service Desk Manager Australia/New Zealand  Technology

Garanti Teknoloji

Garanti Teknoloji aids IT productivity with simplified mainframe operations CA Detector for DB2 for z/OS, CA Fast Unload for DB2 for z/OS, CA Gen, CA Mainframe Software Manager, CA NetMaster® Network Management for TCP IP, CA Subsystem Analyzer for DB2 for z/OS, CA Spectrum®, CA Top Secret® Eastern Europe & Turkey  Financial Institutions / Banking / Insurance

Gavi

GaVI safeguards online application response times for insurance clients using CA Wily Introscope. CA Introscope® Europe  Technology

Genesis Energy

Genesis Energy delivers NZ$30 million worth of IT projects with CA Clarity PPM. CA Clarity™ Project and Portfolio Management Australia/New Zealand  Other

Grand Canyon University

Grand Canyon University improves learning experience for 38,500 students with integrated IT CA Service Desk Manager, CA Spectrum®, CA eHealth® North America  Education

Hatton National Bank

Hatton National Bank enhances staff satisfaction with CA Service Desk Manager CA Service Desk Manager India  Financial Institutions / Banking / Insurance

HDFC Bank

HDFC Bank provides better services by reducing IT downtime CA Client Automation, CA CMDB, CA eHealth®, CA NSM, CA Service Desk Manager, CA Spectrum®, CA Workload Automation India  Financial Institutions / Banking / Insurance

Hitachi Ltd.

CA SiteMinder provides the authentication infrastructure for 330,000 Hitachi Ltd employees CA SiteMinder® Japan  Technology

Home Hardware

Home Hardware provides more than 1,000 stores with faster access to new IT solutions using CA Clarity™ PPM. CA Clarity™ PPM On Demand, CA Clarity™ Project and Portfolio Management North America  Manufacturing

IFFCO-TOKIO General Insurance (ITGI)

ITGI Enhances Customer Services by Reducing IT Problem Resolution Times by 35 Percent CA Service Desk Manager, CA Client Automation India  Financial Institutions / Banking / Insurance

Indian Bank

Indian Bank improves services availability with IT management. CA CMDB, CA NSM, CA Service Desk Manager India  Financial Institutions / Banking / Insurance

Infoglobo

Infoglobo reduces finance user profiles by 80 percent with improved identity governance CA GovernanceMinder North America  Media, Sports & Entertainment

ING

ING improves IT service quality for its BIS division with Oblicore CA Business Service Insight Europe  Financial Institutions / Banking / Insurance

Institute of Technical Education

ITE Safeguards the Online Experience for 25,000 Students and 2,400 Staff with CA SiteMinder CA SiteMinder® ASEAN  Education

International SOS

International SOS CA ARCserve® Backup ASEAN  Healthcare / Pharmaceuticals

Jack Henry & Associates, Inc.®

Jack Henry & Associates safeguards services to 1,400 companies with CA NetQoS Performance Center. CA NetQoS Performance Center North America  Financial Institutions / Banking / Insurance

JAXX Group

myBet.com improves the online gaming experience for 25,000 active players with CA Wily Introscope. CA Introscope®, CA Application Performance Management North America  Media, Sports & Entertainment

KASIKORNBANK

KASIKORNBANK eliminates nearly 30,000 helpdesk calls a year with automated identity management CA Directory, CA IdentityMinder ASEAN  Financial Institutions / Banking / Insurance

KPIT Cummins Infosystems Ltd.

KPIT Cummins reduces IT support overhead by 25 percent CA Service Desk Manager India  Service Providers / Alliance

Layered Tech

Layered Tech expands to new markets and improves ROI with CA 3Tera AppLogic CA AppLogic North America  Service Providers / Alliance

Le Forem

Job opportunities on Le Forem receive three million views a month thanks to improved application performance. CA Application Performance Management Europe  Other

Logica Iberia

Logica Iberia dramatically improves Service Level Management capability with CA Business Service Insight CA Business Service Insight Europe  Service Providers / Alliance

Logicalis

Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CA Spectrum®, CA ecoMeter, CA Automation Suite for Data Centers, CA eHealth® Europe  Technology

Logicalis

Logicalis delivers more competitive and cost-effective customer offerings with CA Technologies CA ecoMeter Europe  Technology

Lojas Marisa

Lojas Marisa increases business agility and decreases risk with CA Identity Manager CA IdentityMinder North America  Retail

Lombardia Informatica

Lombardia Informatica raises productivity and improves security of Region of Lombardy employees with CA SiteMinder WAM, CA Identity Manager and CA Single Sign-On CA SiteMinder®, CA Single Sign-On, CA IdentityMinder Europe  State and Local Government

Louisiana Rural Hospital Coalition

Louisiana Rural Hospital Coalition improves access to medical care for a population of 1.4 million North America  Healthcare / Pharmaceuticals

Lumley Insurance

Lumley Insurance safeguards strategic investments with CA Clarity PPM On Demand CA Clarity™ PPM On Demand Australia/New Zealand  Financial Institutions / Banking / Insurance

LVM

LVM improves service levels for three million customers with optimised mainframe application performance. Europe  Financial Institutions / Banking / Insurance

Mainroad

Mainroad improves customer service levels with integrated IT management processes CA Service Desk Manager, CA NSM, CA Insight™ Database Performance Manager, CA eHealth®, CA Automation Suite for Data Centers, CA Spectrum® Europe  Service Providers / Alliance

Mairie de Paris

Mairie de Paris to improve monitoring of IP network with CA Spectrum Infrastructure Manager. CA Spectrum® Europe  State and Local Government

Manpower

Manpower reduces costs by 15 percent with intelligent IT support services CA Service Desk Manager North America  Service Providers / Alliance

MMA

MMA supports business growth and contains costs with CA IT Client Manager. CA Client Automation, CA Workload Automation AE Europe  Financial Institutions / Banking / Insurance

Mycroft Inc.

Mycroft Inc. maximizes revenues with new services based on the CA AppLogic cloud platform CA AppLogic, CA IdentityMinder, CA SiteMinder®, CA SiteMinder Federation North America  Technology

National Center for Missing & Exploited Children

NCMEC finds more children with successful IT management CA Service Desk Manager, CA eHealth®, CA Application Performance Management, CA Client Automation North America  Other

National Informatics Centre, Uttar Pradesh State Unit Lucknow

Indian State Safeguard Deliver Online Service to 190 Million People with Proactive Network Management CA eHealth®, CA Spectrum® India  State and Local Government

National Institute of Health

National Institute of Health implements massive single sign-on user authentication CA SiteMinder®, CA Single Sign-On North America  Healthcare / Pharmaceuticals

Navy Federal Credit Union

Navy Federal improves DB2 transaction throughput by 30 percent with proactive performance management CA Detector for DB2 for z/OS, CA Insight™ Database Performance Manager, CA SYSVIEW® Performance Management North America  Financial Institutions / Banking / Insurance

Nordea Bank

Nordea saves €3.5 million with enhanced application portfolio management CA Clarity™ Project and Portfolio Management    Financial Institutions / Banking / Insurance

PL.2012

PL.2012 simplifies Euro 2012 preparations with CA Clarity PPM CA Clarity™ PPM On Demand, CA Clarity™ Project and Portfolio Management Eastern Europe & Turkey  Media, Sports & Entertainment

Polaris

Polaris achieves 100 percent increase in IT efficiency and 20 percent cost reduction CA Service Desk Manager, CA eHealth®, CA Spectrum®, CA NSM, CA Client Automation India  Technology

Premier Global Services (PGi)

PGi halves the time to market for new products with cloud infrastructure solutions from CA Technologies CA AppLogic North America  Telecommunications

Punjab National Bank

Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions CA Client Automation, CA NSM, CA Service Desk Manager India  Financial Institutions / Banking / Insurance

pureSCM™

PureSCM enhances competitive advantage with an integrated approach to IT service level management CA Software Change Manager, CA Service Desk Manager, CA Service Catalog, CA Automation Suite for Clouds, CA Process Automation, CA IT Asset Manager, CA AppLogic North America  Technology

Qantas Airways

Qantas guarantees online availability, improving customer experience and protecting revenue CA Application Performance Management Australia/New Zealand  Transportation

Racing and Wagering Western Australia

RWWA safeguards wagering revenues with IT service assurance CA Client Automation, CA IT Asset Manager, CA eHealth®, CA Spectrum®, CA Application Performance Management Australia/New Zealand  Media, Sports & Entertainment

Radix Technologies

Radix Technologies China establishes compelling cloud services using CA AppLogic CA AppLogic China  Technology

Robeco

Robeco improves control with CA Clarity PPM On Demand. CA Clarity™ PPM On Demand Europe  Financial Institutions / Banking / Insurance

Rolta India Limited

Rolta meets business demand by improving the visibility of its global sales pipeline and aligning skills of more than 5,000 people. CA Clarity™ for Professional Services India  Service Providers / Alliance

Sainsbury's

Sainsbury’s safeguards supply chain for over 800 stores and 100,000 online shoppers a week with CA Spectrum and CA NSM. CA NSM, CA Spectrum® Europe  Retail

Saipem Spa

Saipem creates a strategic project management solution with CA Clarity PPM. CA Clarity™ Project and Portfolio Management Europe  Oil & Gas / Mining

SCANA Corporation

SCANA Corporation Anticipates Reduced Complexity Managing DB2 Workloads to Increase Efficiency and Grow Next-Generation Mainframe Skills CA Mainframe Chorus North America  Energy (Distribution)

Schneider Electric

Schneider Electric improves security of online services for a dozen B-to-B customers with CA SiteMinder WAM. CA SiteMinder® Europe  Energy (Distribution)

Serco Spa

Serco chooses CA Service Management technologies to deliver outsourced IT services CA NSM, CA CMDB, CA IT Asset Manager Europe  Service Providers / Alliance

Sicredi

Sicredi improves IT services management with CA Service Assurance CA Application Performance Management, CA eHealth®, CA NetQoS ReporterAnalyzer™ North America  Financial Institutions / Banking / Insurance

Softcat

Softcat CA ARCserve® Backup Europe  Service Providers / Alliance

Sol Melia

Sol Meliá achieves efficiency and cost optimisation with help from CA Clarity PPM CA Clarity™ Project and Portfolio Management Europe  Other

Southeast Bank

Southeast Bank Improves Banking Services with Enhanced Infrastructure Monitoring CA Spectrum®, CA NSM, CA eHealth® ASEAN   

Sprint Nextel Corporation

Sprint Nextel Corporation saves $170 Million from Virtualization Aided by CA Capacity Manager Forecasts CA Capacity Manager North America  Telecommunications

Squiz

Squiz enhances competitive advantage and customer services with CA Technologies cloud platform CA AppLogic Australia/New Zealand  Technology

Standard Life plc

CA Service Desk Manager supports IT service management at Standard Life. CA Service Desk Manager Europe  Financial Institutions / Banking / Insurance

State of Arizona

The State of Arizona finds that smart project management makes complete transformation possible CA Clarity™ PPM On Demand North America  State and Local Government

State of Colorado

State of Colorado safeguards $112 million worth of critical IT investments with CA Clarity PPM On Demand CA Clarity™ PPM On Demand North America  State and Local Government

State of Oregon

State of Oregon safeguards funds for citizens in need with unified compliance framework CA GovernanceMinder North America  State and Local Government

StratITsphere

StratITsphere enhances competitive advantage with proactive data center power management CA ecoMeter North America  Technology

StratITsphere

StratITsphere Increases Service Availability, Transparency and Breadth with End-to-End Infrastructure Management CA AppLogic, CA ecoMeter, CA eHealth®, CA NetQoS ReporterAnalyzer™, CA Spectrum® North America  Technology

Suncorp Group

Suncorp accelerates project delivery and reduces costs with CA Clarity PPM CA Clarity™ Project and Portfolio Management Australia/New Zealand  Technology

Systalians

Systalians improves service quality and enables growth at optimised cost for Reunica. CA Service Desk Manager, CA CMDB, CA NSM, CA Workload Automation CA 7 Edition, CA Client Automation, CA Workload Automation Europe  Service Providers / Alliance

T26 Technology

T26 Technology facilitates revenue growth with CA Service Desk Manager CA Service Desk Manager Europe  Technology

Telekom Austria

Telekom Austria safeguards service levels for 17 million subscribers with CA eHealth CA eHealth® Europe  Telecommunications

TelstraClear

TelstraClear enhances competitive advantage with service assurance reporting CA eHealth® Australia/New Zealand  Media, Sports & Entertainment

TESCO

Tesco uses CA ecoSoftware to measure, report and analyse carbon emissions across its operations worldwide CA ecoGovernance Europe  Retail

The Laryngeal Mask Company Limited

Laryngeal Mask Company CA ARCserve® Backup Europe  Manufacturing

Thomas Duryea

Thomas Duryea Adds Value to Cloud Service Offerings with Nimsoft Monitoring Solution Nimsoft Monitoring Solution Australia/New Zealand  Service Providers / Alliance

Tieto

Tieto cuts cost by 20 percent with consolidated mainframe management. CA Spool, CA 1® Tape Management, CA Top Secret® , CA Datacom®, CA Cleanup, CA TPX Session Management, CA NetMaster® Network Management for TCP IP, TRILOGexpert TriTune®, TRILOGexpert APC™ for TriTune® with Performance Desktop, CA Mainframe Application Tuner Europe  Service Providers / Alliance

TNT Express

TNT safeguards the delivery of 4.4 million parcels a week CA Application Performance Management Europe  Other

Tourism Ireland

Tourism Ireland CA ARCserve® Backup Europe  State and Local Government

Troubadour

Troubadour creates a ClientView Like No Other with Nimsoft Monitoring Solution Nimsoft Monitoring Solution North America  Technology

Turkish Aerospace Industries, Inc

Turkish Aerospace Industries, Inc. safeguards productivity and competitive advantage with automated IT management. CA NSM, CA Service Desk Manager, CA Workload Automation AE, CA Client Automation Eastern Europe & Turkey  Federal Government

University of New South Wales

University of New South Wales improves IT service quality and cost control with centralised management. CA Service Desk Manager, CA Client Automation, CA Service Catalog Australia/New Zealand  Education

University of Technology, Sydney

University of Technology, Sydney reduces costs and improves services for 32,000 students with CA Service Desk Manager CA Service Desk Manager Australia/New Zealand  Education

Västra Götaland Regional Council

Swedish Council maximises budgets and improves public services with automated and integrated IT management. CA Service Desk Manager, CA Service Catalog, CA Client Automation, CA CMDB, CA IdentityMinder Europe  State and Local Government

VHV Group

VHV Group enhances service levels for 7.6 million policyholders with integrated IT service management. CA eHealth®, CA Spectrum®, CA NSM Europe  Financial Institutions / Banking / Insurance

VisionWay

VisionWay helps customers reduce costs and increase efficiency with partnership. CA Business Service Insight Europe  Service Providers / Alliance

Wade Trim

Wade Trim CA ARCserve® Backup North America  Other

WorkCover

WorkCover safeguards thousands of workplace injury payments with CA ARCserve Backup CA ARCserve® Backup Australia/New Zealand  Financial Institutions / Banking / Insurance

xwave

xwave Reduces Offsite Tape Inventory by 73% and Eliminates Cost of Duplicate Disaster Recovery Hardware Using BrightStor® CA-Vtape™ Virtual Tape System CA Vtape Virtual Tape System North America  Service Providers / Alliance