CA ARCserve® D2D r16 Update 4
Update 4 for CA ARCserve D2D r16 is now available for download. Please click here for more information.

CA ARCserve® Central Applications r16 Update 4
Update 4 for CA ARCserve Central Applications r16 is now available for download. Please click here for more information.

CA ARCserve® Backup r16 SP1 Enhances Support for VMware vSphere 5.0
Please click here for more information.

CA ARCserve® Backup r12.5 Service Pack 2
Service Pack 2 for CA ARCserve Backup r12.5 is now available for download. Please click here for more information.

CA ARCserve® Replication and High Availability r16 Service Pack 1
Service Pack 1 for CA ARCserve Replication and High Availability r16 is now available for download. Please click here for more information.

CA ARCserve® D2D On Demand - General Availability Announcement
We are pleased to announce the availability of CA ARCserve D2D On Demand, a hybrid cloud data protection software-as-a-service (SaaS) solution designed specifically for small and mid-sized businesses.

To view the detailed announcement, go to the product page of support.ca.com.

Connect, Learn and Share With MyCA
MyCA is where you can connect, learn and share on ca.com with new features to improve your online experience. CA Community members can test drive the new beta features that integrate online support and Go Live with CA Technologies project management into MyCA.

To register for MyCA and build your personal MyCA page:

• Go to the MyCA link at the top of any ca.com page. Enter your login information or register.
• Update your profile by clicking your first name at the very top of the web page
• Then click the Edit Profile button and enter an Alias/Screen Name that makes you easily identifiable, such as firstname_lastname - no spaces are allowed. Click Submit.
• Click Take Me Back to return to your MyCA page, join a CA Community and start sharing!

The Training and Insights area on your MyCA home page will help answer your questions about interacting with CA Communities. Visit the MyCA Help Library for more information and "how to" videos.

CA ARCserve® Backup r16

• RO40595 - VMagent Enhancement
• RO41569 - SFB Runs Full Backup After Job Modified

CA ARCserve® Backup r15

• RO41946 - Failed To Back Up Active Directory

CA ARCserve® Replication and High Availability r16

• RO42775 - Performance Issue During Sync Process

CA ARCserve® Replication and High Availability r16 SP2 Beta
CA ARCserve Replication and High Availability r16 SP2 Beta is now underway. This Service Pack contains several technical updates as well as some exciting new features you are sure to find useful. For more information and to register, click here.

CA ARCserve® Backup

• VM Agent: E3392 Backup server TCP reconnection timeout. (Network Error=10054) during backup of virtual machines.
• AE9690 - Exchange Server Error. HrESERestoreOpen failed. Check Backup Agent Activity log
• System State backup of a Windows 2008 Server fails with Error AW0004. RC=32
• Restore of SharePoint Farm fails with the Error: AE9999 Unexpected Error. Exception Type:

CA ARCserve® D2D

• Unable to change the CA ARCserve D2D Backup Settings?
• The CAD2D backup fails when MSSQLSERVER service (for the MSDE 2000) is running. If this service is stopped, then the Backup is successful.
• CA ARCserve D2D installation or upgrade from previous version fails with communication errors.

CA ARCserve® D2D On Demand

• How to configure and manage subscription details for CA ARCserve D2D On Demand?
• How to Enable/Disable licenses in the CA ARCserve D2D On Demand portal?

CA ARCserve® Replication and High Availability

• Exchange mismatch (XoSoft/ARCserve RHA reports master or replica has no stores or storage groups).
• Assured recovery for SQL is failing.

CA Green Books and Green Papers - providing implementation best practices and use case scenarios to assist you with optimizing CA Products and solutions in your IT environment. Available for download on CA Support Online at ca.com/greenbooks.

The CA Recovery Management Global User Community Renamed
In order to better align with the product branding, the Community was recently renamed to CA ARCserve Global User Community - same great Community, just a new name! Your previous membership and message board subscriptions remain unchanged, as will any bookmarks to the site since the 'old' name is still reflected in the URL. Not a member yet? Join The CA ARCserve Global User Community today.

CA ARCserve® Global User Community
Gain valuable product knowledge and insight with CA Communities. Could you benefit from practical product knowledge from other CA solution users? Would you like to have insight into product roadmaps, presentations and product specific training? Visit communities.ca.com, where you will find the directory of online global user communities & regional user groups with event listings, message boards/discussion forums, document libraries and more. Joining a CA Community is as easy as logging in with your CA Support Online identification, searching for available communities, and clicking "JOIN COMMUNITY" on the respective community's home page. Join The CA ARCserve Global User Community today.

The CA ARCserve Global User Community is seeking additional community members to serve as board officers. You can help determine the direction of the group by participating in the customer led User Community Board. If interested, contact Rob Rachlin for further information about available positions and how to participate - Rob.Rachlin@ca.com.

New Message Board Category
We've added a new section in the message boards to cover CA ARCserve® D2D and D2D On Demand. Check out the CA ARCserve Community Message Boards today. Set up your subscription today and engage in the conversation! To subscribe, next to the section name, click on actions -> Subscribe.

New Email Response Feature Available!
Responding to MyCA Message Board Posts Just Got Easier! If you are subscribed to any MyCA community message boards, you can now respond directly from your email account simply by hitting reply to the email notification you receive! Please be aware that any information contained in your email signature will be included in the post such as your phone number, company, etc. Once the information is posted, it will be indexed via search engines from our public communities to the internet at large and received in the inbox of those who have subscribed to the message boards. It is up to you to determine how much information to include in your posts. For more information, questions, and comments, login to the MyCA Feedback Community.

CA ARCserve® Global User Community Meetings
The next meeting of the CA ARCserve Global User Community will be held on May 02, 2012. We are currently finalizing the logistics and agenda topics. The meeting details will soon be posted to the groups events calendar - please keep an eye out for details coming soon!

The last group Webcast was held on February 01, 2012. If you were unable to make it to the live broadcast, a replay link is now available.

Topics:

• MyCA Support Demo
• CA D2D On Demand and CA ARCserve® D2D On Demand: A Software-as-a-Service (SaaS) offering which combines online backup with Bare-Metal Recovery. It is a new hybrid data and system protection and recovery service offering from the Data Management SCU. It is based on CA ARCserve D2D r16 software and adds tight integration with pre-provisioned Microsoft Windows Azure storage for offsite file protection and recovery.

Recently Released CA ARCserve® Courses

Visit CA Education for more information.

CA ARCserve® r16 Learning Paths

• CA ARCserve r16

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