Customer Solutions - CA Technologies

CA Technologies has become a leader in software for energy, carbon and sustainability management. The cloud-enabled CA ecoSoftware solution uses leading-edge technology to measure, manage and report a company’s progress.

We also provide other solutions in cloud computing, virtualization and automation, and Software as a Service (SaaS), which can help organizations reduce costs, increase efficiency and improve sustainability performance. Last year, we committed to moving toward a goal of 100 percent electronic distribution of software with no packaging or shipping of products. With all but two of our software products available as electronic downloads, we have made good progress toward meeting this goal. However, because some customers—such as government agencies—require physical delivery of software products, we will also continue to offer that as an option. And with our new e-billing system, invoices no longer need to be printed in order to be paid, allowing us to eliminate paper from our invoice processing.

As customers embrace sustainability, seek to reduce energy spend and anticipate increased regulatory actions, they recognize the need to move beyond spreadsheets and gain more functionality. This leads them to the kind of innovative software solutions and computing approaches CA Technologies offers and supports. Our solutions facilitate enterprise sustainability management, enabling greater collaboration and improved effectiveness of sustainability programs, minimizing data management errors, lowering costs and making it easier to verify reporting results.

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Our continuing focus on improving customer support helps deliver better experiences and enables our customers to get the greatest possible benefits from our products. This approach pushed our customer support satisfaction score to a new high of 8.9 out of 10 and prompted one customer to say, “The level of support I received made me feel as if I were CA Technologies only customer.” The score is based on a 10 point scale and includes more than 15,000 survey responses. Support has improved its score by 0.1 point each year over the past five years—a significant accomplishment considering the group handles more than 300,000 issues each year. Changes in the culture are credited with helping to boost the scores. customer-solutions

Customer — Wyndham Worldwide, U.S.
With more than 92,000 locations and over 58 brands in nearly 100 countries, Wyndham Worldwide is among the world’s largest hospitality companies. Its operations encompass hotels, vacation exchanges and rentals, and vacation ownership (timeshare). Combined with its corporate and support locations around the world, the company’s scope and scale are unique in the hospitality industry.

Wyndham realizes it has an opportunity to leverage its scale to make a significant and lasting environmental impact around the globe. And its Wyndham Green program helps it do just that. The program helps the company meet its goals to reduce its environmental footprint, and extends with training and educating approximately 26,000 associates and millions of customers worldwide.

Partly as a result of these efforts, Wyndham has earned the top spot in the latest Newsweek Green Rankings in its category and among the top 10 percent in the S&P 500 Carbon Disclosure Project Leadership Index.

Wyndham is working with CA Technologies to track and measure a number of environmental metrics, including energy usage, water consumption and waste generation. The company says CA ecoSoftware met its requirements for a solution that is scalable, customizable, offers global enterprise compatibility and is from a company it could partner with.

Since implementing CA ecoSoftware across its operationally controlled portfolio, Wyndham is collecting more accurate data and realizing savings in a number of different areas. Even more important, CA ecoSoftware is helping Wyndham accomplish its goal of reducing its carbon footprint by 20 percent by 2020, based on 2010 intensity metrics.

U.K. Customer Study
CA Technologies commissioned a study among companies in the U.K. that found firms are starting to address sustainability for three main reasons: cost reduction, compliance with legislation and communication with stakeholders. In fact, 66 percent of companies surveyed believe that complying with the U.K.’s new CRC Energy Efficiency Scheme regulations will reduce costs and energy use. However, the survey also revealed that 79 percent of the organizations polled still rely on spreadsheets to manage their energy and carbon data. But they are looking ahead: 65 percent of those surveyed want the head of the IT department directly involved in carbon reduction strategies. Half of those surveyed have already set aside budgets for producing energy, carbon and sustainability management solutions like CA ecoSoftware.

Strategic Partner — Capgemini
Tesco plc operates grocery stores in 14 markets across Europe, Asia and North America. Its 500,000 employees serve millions of customers each week. Tesco recently strengthened its global focus on sustainability and has set itself a goal of being zero carbon by 2050, creating a challenging task of accurately and efficiently measuring and managing energy usage and carbon emissions from its worldwide operations. To help achieve this goal, Tesco has chosen to work with Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services.

Capgemini has teamed with CA Technologies to produce a sustainability data management and reporting service that supports the collection, management and reporting of environmental data. Working together, Capgemini and CA Technologies are providing Tesco with a specialized managed service for energy and carbon data management to support its in-house sustainability team and its use of CA ecoGovernance software. Though still in the early stages, Tesco reports an improvement in the efficiency and capacity of its carbon footprint measurement and reporting process.

Our technology partnerships include leading organizations such as Siemens to provide energy and sustainability management tools to businesses; Deloitte, to help customers identify effective sustainability practices and new ways to address challenges; Jones Lang LaSalle, for energy-efficient approaches to real estate; Capgemini, for delivery of a cloud-enabled platform BPO service for energy, carbon and sustainability management; Wipro EcoEnergy, Infosys and Tata Consulting Services for energy and sustainability management services for business and IT as well as ICF International and Fujitsu, for consulting.

In the U.K., we formed a strategic alliance with Siemens to provide carbon energy and sustainability management tools and processes that measure, assess and report environmental impact and performance. These collaborations give us a competitive edge, providing customers with a broad range of sustainability solutions. For example, the Sustainability Leadership Series we developed with Groom Energy helps businesses set priorities for their sustainability efforts and investments. We continue to expand our strategic alliances to better meet our customers’ sustainability needs. Last year, we announced one such alliance with Bull to help large enterprises transform their physical, heterogeneous IT infrastructures to private clouds, where information can be accessed securely from a central source through the Internet. Another alliance with VCE, the Virtual Computing Environment Company, delivers integrated private cloud solutions for VCE’s Vblock™ Infrastructure Platforms. These kinds of cloud computing solutions can dramatically reduce IT operations and maintenance costs.

CA ecoSoftware
First used within CA Technologies, CA ecoSoftware solution is continuing to help improve sustainability at corporations throughout the world. It helps IT and facilities staff gain greater availability, agility and efficiency in their data center and IT operations. We were recently named a leading provider of enterprise-scale energy management software by Verdantix in its report, Green Quadrant Energy Management Software (Global), December 2011. Separately, David Metcalfe, CEO of Verdantix, noted that “CA ecoSoftware…can help organizations better manage energy from the asset to the enterprise level .”

In 2012, we announced a commitment to promote energy efficiency and help protect the environment by becoming an official ENERGY STAR® Service and Product Provider Partner. We believe that the organization-wide energy and sustainability management approach offered in our CA ecoSoftware will help to promote greater energy efficiency, while also helping companies to meet their financial and sustainability goals.

We created these products using some of our strongest existing technologies as a foundation. We then innovated to meet key needs in four areas:

Sustainability Management – to help define sustainability strategy and goals and then select and run a program that will deliver on those goals, including choosing the right initiatives and being able to report on them much more quickly and efficiently
Carbon Management (and Natural Resource Management) – to measure, calculate and report on energy use, water, waste and greenhouse gas (GHG) emissions across the enterprise
Environmental Assessments – to measure the environmental performance of sites, facilities and suppliers, this technology provides a method and process for capturing information more easily via Web-based questionnaires
Operation Energy and Power Management – to measure, monitor, analyze, manage and control data center and facilities performance across an organization

CA ecoSoftware capabilities are delivered through three integrated parts:

CA ecoMeter helps visualize, monitor and report on energy use in data centers and across facilities. It captures detailed real-time data to measure performance, identify trends and issue alerts, as well as to help take action to better use capacity, enhance reliability and performance and make ongoing improvements. The newest version of CA ecoMeter delivers valuable new capabilities to support power management for data centers and IT. According to a September 2011 IDC white paper , “CA ecoMeter’s real-time analytics and accurate monitoring enable informed decisions and a true reality check versus what many data center managers believe about how their data center operates today and how it could operate tomorrow.” CA ecoGovernance is sustainability management software that helps companies measure, manage and report their impacts associated with energy, carbon, water and waste. It helps them make more effective decisions, take action and pursue a systematic, governed approach to environmental initiatives.

CA ecoDesktop helps customers manage desktop and PC power consumption by reducing wasted energy and increasing staff productivity. One customer, the Municipality of Ballerup in Denmark, expects CA ecoDesktop to save them approximately $549,000 on energy costs over three years while reducing carbon emissions.

We recently added a number of new customers for CA ecoSoftware, including NCC and StratITsphere. NCC is a leading Swedish construction and property company that is looking to us to help reduce its carbon emissions, cut energy costs and manage sustainability. StratITsphere is an IT services company that provides infrastructure and security consulting, and data center and cloud services. It is using CA ecoSoftware to collect and consolidate energy metrics at its 100,000-square-foot data center to facilitate customer reporting and billing, efficient cooling strategies and power management.

The next step for CA ecoSoftware is to explore tracking certain social dimensions of sustainability.

Security

Sustainable approaches to IT make security and privacy issues increasingly important.

CA Technologies strong, on-premise solutions are now being leveraged in cloud, virtual and SaaS environments, offering customers vital privacy and identity and access management capabilities.

We provide solutions such as Content-Aware Identity and Access Management, which help manage not only users and their access to information, but also their use of information. These solutions offer capabilities that control access and customize policies based on data content and user profiles, enabling more effective protection of critical corporate and customer information.

System, Application & Data Protection

The CA ARCserve® Family of Products gives customers a complete strategy to manage backup, recovery and availability for their systems, applications and data in both virtual and physical environments.

Whether protecting IT resources in the data center or in remote offices, these solutions help minimize system downtime and data loss, improve IT productivity through robust centralized deployment and management and reduce business continuity and disaster recovery costs through virtualization, data deduplication and bandwidth optimization capabilities.

Virtualization

Virtual computing environments help maximize system capabilities while minimizing the physical assets that take up real estate, use energy and require disposal.

CA Technologies expertise in highly virtualized environments gives us an edge in optimizing these implementations with robust management and advanced automation. New levels of speed and flexibility can also enable significant reductions in costs and carbon footprint.

Cloud Computing

Cloud computing is Internet-based computing in which shared resources, applications and information are provided on demand to computers and other devices. A growing number of analysts recognize CA Technologies as an emerging leader in providing solutions for public and private cloud computing across diverse virtual and physical platforms. These products are helping chief information officers become masters of a dynamic IT services supply chain.

SaaS

SaaS—Software as a Service—is becoming an increasingly popular approach to cutting costs and minimizing a company’s carbon footprint by reducing overall data center requirements for application support.

The CA Technologies on demand alternative to on-premise applications helps customers achieve higher return on investment faster and easily add capabilities as their needs mature.

Corporate Sustainability

2011 Sustainability Report