Frequently Asked Questions (FAQs)
- How do I join a user group?
By registering and creating a member profile at https://causergroups.ca.com/join.aspx - this notifies the group’s leadership of your intent to join and also puts you on the distribution list for future news and events. - Can I join multiple groups?
Yes – You can do this by logging in to the system and then clicking on the “My Account” link. From this page, select the “Join” link on the left hand side and you should be presented with a drop-down list of other available groups. There is no need to create different profiles for multiple groups. - If there is no local group in my area, which group should I join?
Join one of the global user communitys (Product Line Communities) as these are virtually based thus allowing every customer, regardless of location, to have equal access and opportunity to information and communication directly from CA senior development - How much does it cost for me to be a member?
In most cases, membership is free. This is determined by the global user community Board which is comprised of CA Customers who own and use the solutions represented in the global user community. More information can be found on the Membership Information pages of the individual global user community websites. - How do I update my profile (Company, e-mail, address, etc.)?
By logging in at http://causergroups.ca.com/login.aspx and then visiting the link “My Account” – here you will have the ability to edit and verify all of your profile information. - Why can’t I view Member Exclusive News for my group?
Members need to be logged into the system in order to view these items – please ensure you are logged in to a specific group and then you should be able to see this material. - What do I do if I forget my password?
Please visit https://causergroups.ca.com/LostPassword.aspx and complete the information to recover a forgotten password. - Is there an online forum available?
Yes. CA has recently launched online user community product forums at: http://caforums.ca.com/. The forums provide members with a place to discuss CA products & related topics, share best practices, and exchange tips & tricks. Some notable features include ranking, tagging, posting attachments, a powerful search feature, RSS notifications, profile preferences, and private messaging. - Where are events listed?
You can find a listing of global user community and User Group events on our website at http://causergroups.ca.com/meetings.aspx - Why should I attend an online event?
With continually decreasing company budgets for travel, it has become apparent that with today's available advanced technologies, there are really no barriers to offering valuable content globally. - How do I submit suggestions or topics for future webcasts or meetings?
Suggestions for future topics can be submitted to the officers of the user community listed on the "Membership" page of each user community homepage. Alternatively, topic suggestions can be submitted to customerprograms@ca.com. - How long will the presentation material be available after a global user community webcast?
Event material and exhibits will be available for global user community members in the Members Exclusive News Section of the website the day after the event (in most cases). The replay links and presentation materials remain posted for at least 6 months following the event. - Who runs these user communities?
The global user community board officers, comprised of active global user community members, represent the entire virtual product line community member base. This governing body is responsible for the following types of functions: - Budget planning for global user community
- Creation of operating guidelines in line with the CA global user community Program guidelines
- Membership & enrollment criteria for the global user community
- Topics for global user community webcasts
- Frequency of virtual global user community meetings
- Selected enhancement review & voting process
- What are the minimum requirements from my PC in order to participate in the CA global user community LiveMeetings?
In order to participate in the presentations (webcasts), you need to have the following minimum systems requirements as stated on the LiveMeeting support page at http://www.webconferencesupport.com/emea/systemrequirements.htm - Can I participate in the webcast with a PC which is behind our corporate firewall?
Yes, you will be able to participate in the event by modifying few parameters in the configuration of your Windows Media Player. Specifically you will need to enable the use of proxy for HTTP streaming in your Windows Media Player. Please check with your local IT department for assistance. - How can I submit an Enhancement Request?
As a supported Customer you have the ability to provide input into the development of future CA product releases. You can raise an Enhancement Request via CA SupportOnline or by contacting our CA Support directly. An Enhancement Request is raised in a similar way to a problem incident, except it is designated as an Enhancement Request. An incident number will be assigned and provided to you for future reference. Any related problem incident that you may have raised will be closed accordingly. Enhancement Requests are considered for future releases and although we cannot guarantee that all suggested Enhancements will be implemented we do value your input and recommendations. If an Enhancement Request needs to be expedited, then please contact your Account Manager and/or Sales Executive. - How do I vote on Enhancement Requests?
Members of a CA global user community, have the ability to vote on selected Enhancements Requests. You must be a registered member of one of the global user communitys communities listed on http://causergroups.ca.com. Details of the voting process will be e-mailed to you when the voting is scheduled to take place. - For General Inquiries and Technical Assistance: please contact the CA Customer Programs Team at customerprograms@ca.com