Manage your infrastructure from the top-down according to the services it supports so you can know which services are impacted or put at risk by infrastructure problems, see the root cause, prioritize your staff’s actions and proactively communicate with business stakeholders to demonstrate results
The Challenge
Industry research shows that the majority of IT departments first find out about service problems when users call to complain so they spend more of their time trying to manage problems and devote less time adding value to their business. These problems are largely due to traditional, inadequate siloed tools that make it difficult to provide real business service management that requires an end-to-end view of IT infrastructure to quickly find root cause, fix service quality problems and eliminate risk.
The Solution
CA Service Assurance integrates and analyzes information from your diverse technology domains and application performance management tools to present a unified view of all the IT components that comprise each of your services and which components are impacting service quality or putting it at risk. With CA Service Assurance you greatly improve your business service management.
CA Service Assurance helps you:
- Know status of services, so you can make informed IT management decisions and prioritize staff to fix quality problems and mitigate risks according to business priorities
- Prove that you are meeting service level agreements and are focusing staff to continuously improve quality
- Efficiently build and maintain real-time end-to-end service models to manage infrastructure in the context of services
- Give actionable information to operations teams, so they know which specific components in their silos are impacting service quality or putting quality at risk
- Quickly realize value and ROI through out-of-the-box integration with CA and third-party IT products and easy integration with new data sources
The Details
CA’s Service Assurance solution delivers:
- Role-based dashboards for superior visualization of infrastructure according to the IT and business services it supports
- Service and SLA Reports for clear communication to business stakeholders
- Intelligent, dynamic service modeling for a faster, easier way to build end-to-end service models including infrastructure, applications and transactions
- Service impact and root cause analysis for fixing quality problems and proactively eliminating risks to quality
- SOA Integration Architecture for seamless integration with powerful, scalable IT management tools to get infrastructure, application and transaction information for service modeling, impact analysis and root cause determination