The team designed to assist you in doing business with CA.
Customer Care can assist with all of your inquiries—from licensing, to account changes, to simple directory assistance—within CA.
Customer Care also makes it easier for you to access our customer support expertise. You can contact us using a single phone number (per country).
Customer Care Functions Include:
Front Line and After Hours Support: Front Line Support for CA’s Commercial (Channel Customers) and Enterprise (Direct CA Sales) accounts. Customer Care opens Support issues and promptly gets the proper Product Engineer working on your issue.
CA Support Online: Assistance with CA Support Online. Customer Care investigates and solves all access, navigation, registration and entitlement issues.
Licensing: “Total License Care” for Commercial and Enterprise accounts. Customer Care verifies license entitlement, researches license key issues and troubleshoots licensing errors/issues. The licensing team supplies you with License Keys (permanent and trial keys codes) and resolve problems with entitlement data. Open an issue for keys with Licensing online.
Contract/Account/Product Management Queries: Service of CA’s Commercial and Enterprise account inquiries. Customer Care offers assistance with non-technical general issues surrounding contracts, product history or entitlements, software upgrades, critical issue escalations and more. Additionally, Customer Care is well-informed about CA’s software solutions and support, education and service offerings and provides you with the information that you need.
Directory Assistance: CA callers are connected to the appropriate CA employees or departments within CA by Customer Care. Customer Care assists with general inquiries regarding CA office locations and teams within the company.
Education Queries: Assistance with the external LMS. Customer Care answers customer inquires on LMS, including assisting you with accessing and navigating the site.
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