Today’s mobile, decentralized workforce is driving a cultural shift to online collaboration to improve productivity and streamline issue resolution. Collaboration software helps both IT and end users reduce mean-time-to-resolution, and reduces the number of open tickets by facilitating user self-help. Simplifying the user experience by consolidating relevant information is still the main challenge for self-service.
CA Open Space is collaboration software delivered as a service that can help you to overcome these challenges, reduce the burden on IT analysts, and lower support costs. You can access CA Open Space via Web interface, or with iPhone and iPad apps.
- Powerful collaboration software and platform helps connect communities
- Federated search bringing together multiple knowledge sources
- Enable self-help to reduce number of open tickets
- Reduce mean-time-to-resolution of open tickets