Published: 9 Aug 2011
CA Service Desk Manager 12.5 suite has been recognized by the internationally known and accepted ITSM assessment services PinkVERIFY and the Office of Government Commerce ITIL Software Scheme (OGC ISS). The CA Service Desk Manager suite has been certified PinkVERIFY toolset 3.1 on 15 ITIL V3 processes. CA Technologies has also been certified Gold Level ITIL Process Compliance for Incident, Problem, Change, Request Fulfillment, and Service Asset and Configuration Management by the OGC ISS.
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