AXSOS Enhances Offerings and Increases Customer Satisfaction with Comprehensive Monitoring - CA Technologies
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Geography: Europe

Industry: IT Services

With CA Unified Infrastructure Management, we can now check the availability of services on a global level. Frank Müller, CEO, AXSOS


AXSOS provides SaaS-based IT managed services to small, medium and enterprise businesses across Germany, Austria, Switzerland, Benelux, Italy and the Middle East.


Faced with increasingly complex customer infrastructures, AXSOS needed a flexible and comprehensive monitoring solution for a wide mix of environments, including virtualized, cloud and mobile device management systems.


CA Unified Infrastructure Management provides end-to-end service monitoring, including the tracking of end user experience on customer help desks and websites.


AXSOS can now provide enhanced IT monitoring which is integrated into the used CA Technologies solution for ITSM, as well as offer additional services, which is helping to increase customer satisfaction and grow business revenues.



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