BBVA Compass: Can You Ensure Business Service Reliability? - CA Technologies
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BBVA Compass

Geography: North America

Industry: Finance

CA solutions have helped us in getting better mean-time-to-repair on a lot of issues and outages. They’ve also helped us identify problems a lot quicker and isolate and resolve them, which in the end helps customer experience. Bryan Collins, VP, Telecom Operations & Support, BBVA Compass

Bryan Collins, VP of Telecom Operations and Support at BBVA Compass, discusses customer experience and the challenges of adopting a business service reliability model. Furthermore, he addresses how BBVA has leveraged CA Service Assurance solutions to bridge the gap between their availability model and service-centric model.



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