Geography: North America
CA solutions have helped us in getting better mean-time-to-repair on a lot of issues and outages. They’ve also helped us identify problems a lot quicker and isolate and resolve them, which in the end helps customer experience. Bryan Collins
, VP, Telecom Operations & Support , BBVA Compass
Bryan Collins, VP of Telecom Operations and Support at BBVA Compass, discusses customer experience and the challenges of adopting a business service reliability model. Furthermore, he addresses how BBVA has leveraged CA Service Assurance solutions to bridge the gap between their availability model and service-centric model.