BCBST Safeguards Member Experience with Integrated IT Monitoring and Faster Problem Resolution - CA Technologies
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BlueCross BlueShield of Tennessee

Geography: North America

Industry: Healthcare

The CA Technologies solutions help us deliver the high experience levels our members expect in today’s online world. This not only safeguards our reputation but also ensures members can manage their health plans day and night. David Moser, Engineer Architect, BlueCross BlueShield of Tennessee


BCBST provides health benefit plans for people across Tennessee. It employs 5,000 staff and boasts a network of hospitals and physicians. Online tools help members make more informed healthcare choices.


To safeguard the online experience for its members, BCBST must ensure its systems are available 24/7. With numerous monitoring tools, identifying the root cause of incidents was almost impossible.


BCBST uses CA Technologies solutions to help optimize the availability and efficiency of its IT infrastructure. Integrated monitoring and automated processes ensure a faster response to incidents.


BCBST can deliver the superior online experience its members expect, which safeguards the organization’s reputation. Employee productivity has increased while IT costs have decreased.



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