BT Safeguards Customer Experience and Saves £4.5 Million a Year with CA Single Sign-On - CA Technologies
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Geography: Europe

Industry: Telecommunication

With CA Single Sign-On we can be confident that the security we defined for the browser is still enforced as we move into the app economy. Alec Cartwright, Identity Services Architect, BT


BT provides networked IT, telecommunications, TV, mobile and broadband services to customers around the globe. In the UK alone, the company serves more than 18 million business and consumer customers.


To enable future growth and ensure its services remain competitive, BT needs to provide customers with the products they desire on the platform they prefer – including browsers and mobile devices.


BT developed a reusable cross-platform authentication capability for staff, customers and suppliers using CA Single Sign-On. Federated identities ensure secure access to products using third-party services hosted in the cloud.


BT is able to deliver a consistent and secure customer experience across all platforms. The solution reduces time to market for new applications, increasing competitive advantage.



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