DBS Enhances its Competitive Advantage with CA Identity and Access Management Platform - CA Technologies
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Geography: ASEAN

Industry: Finance

Since deploying the CA Technologies platform for identity and access management, the volume of customers citing that DBS offers secure and efficient online banking services has significantly increased. This has enhanced our competitive advantage. Felix Chan, Senior Vice President, DBS


DBS is one of the largest financial services groups in Asia with operations in 16 markets. Headquartered in Singapore, DBS is a well-capitalised bank with “AA-” and “Aa1” credit ratings that are among the highest in the Asia-Pacific region. DBS provides the full range of services in corporate, small and medium enterprises (SME), consumer and wholesale banking activities across Asia and the Middle East.


The accessibility and security of DBS’ online corporate banking platform, DBS IDEAL™, are key to its competitive advantage. As the industry continued to set new standards for online security, DBS decided to adopt a new model for identity and access management that would not only meet regulatory requirements but also provide convenience and peace of mind to its customers.


DBS partnered with business consultants Deloitte to implement a new identity and access management platform based on CA Single Sign-On Web Access Manager (WAM), CA Identity Manager, CA Directory and CA Audit. The new solution incorporates single sign-on and self-service password management capabilities, and has streamlined the process for both customers and employees.


DBS was able to achieve compliance with the new regulations in a short period of time. The new CA Technologies platform for identity and access management reduces the risk of fraud, increases efficiency and improves customer satisfaction. The bank has also been able to make significant cost savings thanks to single sign-on capabilities.



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