DecisionOne Accelerates Customer On-Boarding and Time-to-Value with CA Cloud Service Management - CA Technologies
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Geography: North America

Industry: IT Services

With CA Cloud Service Management, we were able to on-board our first customer with its own client-specific service catalog within just 45 days. Competitive products would have taken between six and nine months. Joyce Diethelm, Support Services Director, DecisionOne


DecisionOne has a 50-year heritage in providing IT support services, including maintenance, logistics and managed services, to a diverse and global customer base.


To stay competitive, DecisionOne needs to transition new customers rapidly and deliver customized support services. It needed an easy-to-use and adaptable service management solution based on ITIL best practice.


CA Cloud Service Management provides a flexible ITIL-based solution for incident, change and configuration management. A familiar interface enables customers to rapidly adopt self-service tools while APIs simplify the support of third-party systems.


DecisionOne can on-board new customers in weeks rather than months, which increases time-to-value and competitive advantage. Automated workflows and integrated processes maximize resource utilization, improve service levels and decrease cost.



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