Geography: North America
Industry: IT Services
With CA Cloud Service Management, we were able to on-board our first customer with its own client-specific service catalog within just 45 days. Competitive products would have taken between six and nine months. Joyce Diethelm
, Support Services Director , DecisionOne
DecisionOne has a 50-year heritage in providing IT support services, including maintenance, logistics and managed services, to a diverse and global customer base.
To stay competitive, DecisionOne needs to transition new customers rapidly and deliver customized support services. It needed an easy-to-use and adaptable service management solution based on ITIL best practice.
CA Cloud Service Management provides a flexible ITIL-based solution for incident, change and configuration management. A familiar interface enables customers to rapidly adopt self-service tools while APIs simplify the support of third-party systems.
DecisionOne can on-board new customers in weeks rather than months, which increases time-to-value and competitive advantage. Automated workflows and integrated processes maximize resource utilization, improve service levels and decrease cost.