ERGO Simplifies the Printing and Distribution of 40 Million Customer Mailings Each Year with Automated Output Management - CA Technologies
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Geography: Europe

Industry: Insurance

By automating output and enterprise report management processes with CA solutions, we are able to deliver a continuous and cost-effective service to the business. Bernd Wiktor, System Programmer, ITERGO


ERGO is one of Europe’s leading insurance groups, with 50,000 employees and operations in more than 26 countries. Headquartered in Germany, the group’s IT subsidiary ITERGO is responsible for delivering the full spectrum of IT services to the group.


ERGO’s two print centres are responsible for producing 40 million customer mailings every year and are crucial to the quality of its customer services. ERGO needs to ensure that print processes are efficient and cost-effective, while minimising waste and paper usage to align with environmental goals.


ERGO has used CA Deliver™, CA View® and CA Spool™, part of CA’s Enterprise Report Management solution, since 1993 to manage printing and distribution within its mainframe environment. The solutions automate core processes, such as archiving, retrieval and backup.


Automated output management has helped ERGO reduce paper consumption, lower printing costs and safeguard the quality of its printed documents. Integrated backup facilities help the insurance provider achieve compliance with data retention legislation.



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