Geography: North America
Industry: IT Services
CA APM provides us with information we need around customer demand, which helps us be confident that new applications in development can cope with the load in the production environment. Graeme Gordon
, Senior Vice President, Business Relationship Management , Innovapost
Innovapost is the IS and IT shared services provider for the Canada Post Group of Companies and its customers. The company is responsible for managing hundreds of complex systems for Canada Post and Purolator.
With up to CAN$14 million worth of transactions being processed by Canada Post’s e-shipping application every day, availability is a major concern for Innovapost. It must be able to minimize the impact of any performance issues.
CA Application Performance Management (APM) monitors Canada Post’s e-shipping application round-the-clock and alerts Innovapost if performance thresholds are breached. It also provides crucial data for capacity management.
Innovapost is able to maximize the availability of the e-shipping tool, which helps to maintain the postal company’s revenues and reputation. It is also able to provide a more cost-effective and scalable service.