Geography: Latin America
We can achieve a high level of accuracy when identifying the root cause of issues, exponentially evolving the level of availability of our services. Daniel Grandis
, IT Manager , Itaú Unibanco S/A
Itaú Unibanco S/A is one of Brazil’s three largest banks, with 4,000 branches across the country, 28,000 ATMs, and approximately 30,000 points of service.
The bank’s IT support department was facing application availability and quality issues and needed to increase visibility to identify opportunities for improvement and determine issue root causes.
Using the CA Application Performance Management solution with an emphasis on availability, visibility, and root cause analysis, the IT support team can identify issues and plan how to solve them.
The bank created an APM Center of Excellence based on the solution. It defined processes for monitoring and the continuous improvement of applications, while proactively identifying issues and solving problems.