Litecom Boosts Customer Satisfaction and Service Desk Response Times with CA Cloud Service Management - CA Technologies
{{search ? 'Close':'Search'}}

Geography: Europe

Industry: Telecommunication

    With CA CSM we are able to achieve faster time-to-respond and better customer satisfaction. Benjamin Conconi, Manager, Network, Litecom AG


    Litecom is an IT services provider delivering networking and telecommunication solutions to businesses.


    To maintain its competitive edge and deliver responsive support to its customers, Litecom needed to modernize and automate its service desk to offer a faster response to incidents and queries.


    Litecom uses CA Cloud Service Management to manage incidents, changes and requests from users at numerous customer organizations. The solution helps to prevent SLA breaches and automates core workflows.


    Faster response times and streamlined processes mean less downtime for Litecom’s customers. This has not only increased customer satisfaction but also the company’s competitive advantage.



    Featured Products

    Call us at 1-800-225-5224
    Call us at 1-800-225-5224
    Get in touch with CA
    Email Us

    Chat with CA

    Just give us some brief information and we'll connect you to the right CA Expert.

    Our hours of availability are 8AM - 5PM CST.

    All Fields Required


    We're matching your request.

    Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

    • {{}} will be helping you today.

      View Profile

    • Transfered to {{}}

      {{}} joined the conversation

      {{}} left the conversation

    • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
      Thank you for your interest in CA.

      How Did We Do?
      Let us know how we did so that we can maintain a quality experience.

      Take Our Survey >

    agent is typing