Tieto Improves Customer Service Levels and Cost Control with CA Technologies Mainframe Solutions - CA Technologies
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Geography: Europe

Industry: IT Services

We have removed the complexity associated with our legacy tools and processes, which has, in turn, removed risk for the business. Stanislav Nosal, Senior Technical Specialist, Tieto


Headquartered in Helsinki, Tieto offers a wide range of IT services, including consulting, development and outsourcing. It operates more than 70 customers’ mainframes remotely from its near-shore service center in the Czech Republic.


To simplify mainframe management and enhance customer services, Tieto needed to replace its legacy tools with an integrated, automated solution that was based on standardized best practices and processes.


Tieto deployed CA SYSVIEW Performance Management, CA OPS/MVS Event Management and Automation and CA Automation Point. By standardizing its automation tools Tieto has the simplified maintenance and ensured the longevity of its mainframe systems.


Tieto has optimized mainframe management, for example halving restart times and CPU processing requirements for some customers. By increasing efficiency, Tieto can deliver better customer services and drive greater growth.



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